Customer Service Operations Lead

1 week ago


Saginaw, Michigan, United States W.W. Williams Full time

Customer Service Operations Lead

Company: W.W. Williams

Location: Saginaw, MI

Overview:

W.W. Williams is in search of a dedicated and skilled Customer Service Operations Lead for our bustling service department. This position plays a crucial role in ensuring customer satisfaction and efficient service delivery.

Key Responsibilities:

  • Welcome customers and establish service repair orders based on their requests.
  • Maintain open communication with customers regarding the status of their vehicle repairs.
  • Support the management of a profitable service department through effective staffing and customer engagement.
  • Provide guidance to customers about necessary vehicle repairs and maintenance.

Essential Duties:

  • Assist customers in scheduling service appointments and keep them updated on their vehicle's progress.
  • Timely opening and closing of work orders.
  • Investigate vehicle recalls and service information using manufacturer resources.
  • Promote necessary vehicle maintenance and repairs with integrity and professionalism.

Qualifications:

  • Proven experience in customer service.
  • Ability to collaborate effectively with automotive repair technicians.
  • Strong verbal and written communication skills.
  • Familiarity with dealership business systems and computer applications; experience with ADP Dealer System is a plus.
  • Capable of managing multiple tasks efficiently.
  • Possess a comprehensive understanding of automotive technical knowledge.
  • Must have a clean driving record and pass a drug screening and background check.

Preferred Education:

Experience in a heavy-duty dealership or diesel service environment is advantageous.

W.W. Williams is an equal opportunity employer and values diversity in the workplace.



  • Saginaw, Michigan, United States Jolt Credit Union Full time

    Job SummaryJolt Credit Union is seeking a highly motivated and customer-focused Part Time Member Service Representative to join our team at our State Street branch. As a key member of our branch operations team, you will be responsible for delivering exceptional service to our members and providing a positive experience in our branch.Key...


  • Saginaw, Michigan, United States Johnson Controls International Full time

    Job SummaryWe are seeking an experienced HVAC Service Operations Manager to join our team at Johnson Controls International. As a key member of our service delivery team, you will be responsible for overseeing the operations of our Truck-Based Mechanical HVAC Team.Key ResponsibilitiesService Delivery: Drive profitability and efficiency of the HVAC Service...


  • Saginaw, Michigan, United States Wildfire Credit Union Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Wildfire Credit Union. As a key member of our team, you will play a vital role in providing exceptional service to our members.Job SummaryThis is a dynamic and varied role that requires a high level of customer service skills, attention to...


  • Saginaw, Michigan, United States Wilson Ford Inc Full time

    Position Overview:As an Automotive Customer Service Specialist, you will be the face of our dealership, ensuring an exceptional experience for every customer who visits our service department.Your role will involve being the initial point of contact for clients, requiring a solid understanding of our service offerings, inventory management, technician...


  • Saginaw, Michigan, United States Johnson Controls International Full time

    About the RoleThis position will work closely with the Market and regional HVAC Service Teams to oversee the operations of the Truck-Based Mechanical HVAC Team. The HVAC Truck-Based Mechanical Service Manager is responsible for delivering exceptional HVAC Service to customer account leadership, driving profitability and efficiency of the Service Team, and...


  • Saginaw, Michigan, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Engage...


  • Saginaw, Michigan, United States Circle K Stores, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...


  • Saginaw, Michigan, United States Fullerton Tool Company Full time

    Job SummaryFullerton Tool Company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide professional and courteous assistance to customers via phone, email, and...


  • Saginaw, Michigan, United States Katie Sanford - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Katie Sanford - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer experiences and promoting our insurance and financial service products.Key ResponsibilitiesCustomer...


  • Saginaw, Michigan, United States Katie Sanford - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for providing exceptional customer experiences, building strong relationships, and driving business growth.Key ResponsibilitiesCustomer Relationship Building: Forge...


  • Saginaw, Michigan, United States The Boyd Group Full time

    Job Title: Customer Service RepresentativeGerber Collision & Glass is a leading provider of collision repair services, and we are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Provide Exceptional Customer Experience: Ensure that every customer interaction is positive and professional, addressing their concerns...

  • Store Manager

    4 days ago


    Saginaw, Michigan, United States Monro Auto Service and Tire Centers Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Manager to lead our team at Monro Auto Service and Tire Centers. As a Store Manager, you will be responsible for providing exceptional customer service, managing store operations, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide excellent customer service to guests,...


  • Saginaw, Michigan, United States Annette's Corral, LLC dba Golden Corral Full time

    Job OverviewWe are seeking a highly motivated and friendly individual to join our team at Annette's Corral, LLC dba Golden Corral as a Customer Service Representative.This role is critical in creating a positive experience for our guests, from the moment they enter to the moment they leave. As a Customer Service Representative, you will be the face of our...


  • Saginaw, Michigan, United States Mister Car Wash Full time

    Job Summary:Mister Car Wash is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our operations.Key...


  • Saginaw, Michigan, United States Serrasaginaw Full time

    Position Overview:As an Automotive Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction and facilitating smooth service operations.Key Responsibilities:1. **Welcoming Customers:** Greet clients in a friendly and professional manner upon their arrival.2. **Information Gathering:** Collect essential details regarding the...


  • Saginaw, Michigan, United States Aunt Millie's Bakeries Full time

    About Aunt Millie's BakeriesAunt Millie's Bakeries is a well-established family-owned business known for its dedication to quality and community engagement. With a rich history dating back to 1901, we have evolved to include several beloved brands and a workforce of over 1200 committed individuals.Our bakery is celebrated for crafting a diverse array of...


  • Saginaw, Michigan, United States Acro Service Corporation Full time

    Job OverviewWe are looking for a skilled Precision CNC Operator to become a vital part of our team at Acro Service Corporation. In this role, you will work in a state-of-the-art facility that emphasizes cleanliness and a controlled environment. Join a company that has earned accolades as one of the Best & Brightest Companies to Work For.POSITION SUMMARY:The...


  • Saginaw, Michigan, United States The Salvation Army Full time

    Job SummaryThe Salvation Army is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and handling transactions with accuracy.Key ResponsibilitiesProvide excellent customer service to our...


  • Saginaw, Michigan, United States Bass Pro Shops Full time

    Job Summary:The Customer Relations Associate plays a vital role in delivering exceptional customer experiences at Bass Pro Shops. As a key member of our team, you will be responsible for providing top-notch customer service, handling merchandise with care, and offering expert guidance to customers.Key Responsibilities:Greet and acknowledge all customers in a...


  • Saginaw, Michigan, United States ShopRite Full time

    We are seeking a friendly and detail-oriented Customer Service Associate to join our team at ShopRite. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Main Responsibilities:Ringing up sales: Accurately process customer transactions using...