Customer Service Associate

7 days ago


Saginaw, Michigan, United States Jolt Credit Union Full time
Job Summary

Jolt Credit Union is seeking a highly motivated and customer-focused Part Time Member Service Representative to join our team at our State Street branch. As a key member of our branch operations team, you will be responsible for delivering exceptional service to our members and providing a positive experience in our branch.

Key Responsibilities
  • Member Service: Provide friendly and accurate service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Product Promotion: Promote and recommend credit union products and services to members, ensuring they are aware of the benefits and features of our offerings.
  • Cash Handling: Verify cash in drawer at the beginning and end of day, process deposits, loan payments, VISA payments, and other types of payments, and disburse account withdrawals and cash checks.
  • Transaction Processing: Process other transactions relative to accounts, credit cards, loans, etc., and issue Cashier's checks and cash U.S. Savings Bonds.
  • Branch Operations: Assist with balancing branch, vault, ATM, etc., and maintain a high degree of confidentiality and accuracy in all transactions.
Requirements
  • Customer Service Experience: Must have prior customer service experience, preferably in a financial institution or related field.
  • Communication Skills: Possess excellent verbal and written communication skills, problem-solving ability, judgment, and comprehension.
  • Physical Demands: Ability to lift up to 50 pounds, stand for long periods of time, or move from sitting to standing frequently.
  • Technical Skills: Ability to enter data using a keyboard, type, perform basic calculations, and count cash with accuracy.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for overtime pay.
  • Benefits Package: Comprehensive benefits package, including 401k with match, Teladoc telemedicine, Dependent Care Flexible Spending Account, Employee Assistance Program, and Employee Wellness Program with quarterly bonus incentives.

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