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HVAC Service Operations Manager

2 months ago

Saginaw, Michigan, United States Johnson Controls International Full time
About the Role

This position will work closely with the Market and regional HVAC Service Teams to oversee the operations of the Truck-Based Mechanical HVAC Team. The HVAC Truck-Based Mechanical Service Manager is responsible for delivering exceptional HVAC Service to customer account leadership, driving profitability and efficiency of the Service Team, and leading customer relationship development and happiness.

Key Responsibilities
  • Service Delivery and Growth
    • Responsible for setting and monitoring Territory goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
    • Drive L&M growth through Technicians and Team Leads.
    • Lead the execution efforts of assigned Service business to include warranty-related customer issues.
  • Operations and Logistics
    • Responsible for procuring and maintaining fleet and tool inventory.
    • Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process.
  • Financial Management
    • Reviews and approves all L&M quotations.
    • Responsible for assisting with budgeting, forecasting, accounts payable/receivable.
  • Human Resources and Development
    • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, maintaining employee inventory, training, and transitioning new employees.
    • Conducts formal performance reviews and addresses related issues.
  • Safety and Compliance
    • Shares responsibility for Mechanical Teams' safety performance and training compliance to meet industry standards and customer site expectations.
Requirements
  • Education and Experience
    • Technical school training or equivalent experience in the HVAC or building controls industry.
    • Three or more years of management experience in a similar service deliverable environment.
  • Skills and Abilities
    • Strong ability to prioritize work activities for the team, scheduling, and leading a diverse team.
    • Strong interpersonal, customer service, organizational, and negotiating skills.
    • Demonstrated competence in writing and verbal communication skills.
    • Basic financial accounting experience in maintaining monthly to yearly budgets.
    • Experience in skilled trade-related services to diverse customer bases in commercial and industrial environments.
    • Demonstrated proficiency in MS Office products and basic Windows environment.
Preferred Qualifications
  • Education and Experience
    • Diploma in Electronics and/or Mechanical Systems-based curriculum.
    • Two to five years prior experience in the HVAC, building controls industry, or construction trades.
    • Five plus years in a service management role directing a similar service deliverable team.

Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.