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Automotive Customer Service Specialist
2 months ago
As an Automotive Customer Service Specialist, you will be the face of our dealership, ensuring an exceptional experience for every customer who visits our service department.
Your role will involve being the initial point of contact for clients, requiring a solid understanding of our service offerings, inventory management, technician scheduling, and superior customer relations.
From welcoming vehicle owners upon arrival to guiding them through the repair process, our specialists are dedicated professionals who take pride in assisting others.
We encourage individuals with backgrounds in customer service, retail, hospitality, or similar fields to consider joining our team, even if you are new to the automotive sector.
About Us:
At Wilson Ford Inc, we are committed to fostering long-term relationships with our customers. Our dealership has been a trusted name in the community for many years, serving the needs of our clients with integrity and excellence.
We promise to continue providing the high-quality service and value that our customers expect and deserve.
What We Provide:
- Family-Owned & Operated Environment
- Positive Workplace Culture
- Competitive Salary Packages
- Flexible Work Hours
- Comprehensive Benefits Including Vision, Dental, and Health Insurance
- Opportunities for Internal Advancement
Key Responsibilities:
- Manage the flow of the service lane, ensuring customers receive timely, courteous, and effective assistance.
- Take charge of the customer experience by performing additional tasks that leave a lasting positive impression.
- Offer concierge-level support for all customer inquiries, whether in person or via phone, to ensure seamless service.
- Ensure that the daily schedule of technician availability is fully utilized to serve our clients effectively.
- Allocate tasks among technicians efficiently to optimize service delivery.
Qualifications:
- Organized and approachable demeanor
- Proven ability to lead and manage teams
- Strong time management capabilities
- Excellent communication skills with customers
- Professional appearance and demeanor
- Clean driving record
- Willingness to undergo a pre-employment background check and drug screening.
