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Customer Service Representative

2 months ago

Saginaw, Michigan, United States Katie Sanford - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Katie Sanford - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer experiences and promoting our insurance and financial service products.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with customers and proactively follow up to ensure continued satisfaction.
  • Product Guidance: Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
What We Offer
  • Competitive Compensation: $40,000.00 per year
  • Opportunities for Advancement: Collaborative spirit, thriving in a dynamic team environment.
  • Professional Development: Abundant opportunities for career advancement within our agency.
  • Benefits Package: Simple IRA, hourly pay plus commission/bonus, paid time off (vacation and personal/sick days), flexible hours.
Requirements
  • Marketing Savvy: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication: Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • People-Centric Mindset: A people-centric mindset with a keen eye for detail.
  • Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Proficiency: Proficiency in learning and navigating computer functions efficiently.