Customer Service Representative

3 days ago


Saginaw, Michigan, United States The Boyd Group Full time
Job Title: Customer Service Representative

Gerber Collision & Glass is a leading provider of collision repair services, and we are seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities:
  • Provide Exceptional Customer Experience: Ensure that every customer interaction is positive and professional, addressing their concerns and resolving issues in a timely manner.
  • Schedule Appointments: Utilize our Daily Demand Capacity Planner and CCC One schedule to efficiently manage appointments and ensure timely retrieval of insurance assignments.
  • Prepare Repair Orders: Create and maintain accurate repair orders, including quality control checklists, work orders, and parts lists.
  • Communicate Effectively: Record all communication with customers and insurance partners using CCC One notes and select the appropriate communication type.
  • Manage Rental Information: Confirm car rental information and update CCC One with rental car usage information.
  • Maintain Accurate Records: Ensure that all vehicles appearing in the ARMS system are also noted in CCC One.
Requirements:
  • Education: High School Diploma or GED (General Education Diploma)
  • Experience: Minimum 1 year experience in a similar role, such as administration assistant
  • Preferred: 1 year in an auto body or similar work environment, including previous customer service experience
Skills and Abilities:
  • Attention to Detail: Strong attention to detail with a high degree of accuracy
  • Communication Skills: Good oral and written communication skills, with strong sales drive and exceptional customer service
  • Technical Skills: Knowledge of general office equipment and basic computer skills
Benefits:
  • Competitive Pay: Competitive pay plans
  • Medical and Dental Benefits: Medical, prescription drug, dental, and vision insurance
  • Retirement Plan: 401(k) retirement plan with company match
  • Short-Term Disability and Life Insurance: Employer-paid short-term disability and life insurance
  • Paid Time Off: Paid vacation and holidays
  • Continuing Education: Continuing education opportunities


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