Customer Service Representative

4 days ago


Saginaw, Michigan, United States Katie Sanford - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for providing exceptional customer experiences, building strong relationships, and driving business growth.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with customers, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
  • Communication and Problem-Solving: Employ exceptional communication skills across all channels, demonstrate a people-centric mindset with a keen eye for detail, and proactively solve problems to ensure swift resolutions for customer inquiries.
What We Offer
  • Competitive Compensation: $40,000.00 per year
  • Opportunities for Advancement: Collaborate with a dynamic team, receive professional development, and enjoy abundant opportunities for career advancement within our agency.
  • Benefits Package: Simple IRA, hourly pay plus commission/bonus, paid time off, flexible hours, and license reimbursement.
Requirements
  • Marketing and Sales: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Communication and Problem-Solving: Exceptional communication skills, a people-centric mindset, and proactive problem-solving abilities.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.


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