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HVAC Service Operations Manager

2 months ago

Saginaw, Michigan, United States Johnson Controls International Full time
Job Summary

We are seeking an experienced HVAC Service Operations Manager to join our team at Johnson Controls International. As a key member of our service delivery team, you will be responsible for overseeing the operations of our Truck-Based Mechanical HVAC Team.

Key Responsibilities
  • Service Delivery: Drive profitability and efficiency of the HVAC Service Team while leading customer relationship development and happiness.
  • Employee and Customer Development: Responsible for employee and customer development, employee and customer retention, and JCI safety program compliance with technicians and customer sites.
  • Goal Setting and Monitoring: Set and monitor territory goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
  • Leadership and Supervision: Lead the execution efforts of assigned Service business to include warranty-related customer issues, and ensure consistency of delivery systems through supervision and audits of technicians, customer service agents, and others who are part of the service delivery process.
  • Financial Management: Responsible for procuring and maintaining fleet and tool inventory, reviewing and approving all L&M quotations, and assisting with budgeting, forecasting, accounts payable/receivable.
  • Staffing and Training: Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, maintaining employee inventory, training, and transitioning new employees, as well as conducting formal performance reviews and addressing related issues.
  • Safety and Compliance: Share responsibility for Mechanical Teams' safety performance and training compliance to meet industry standards and customer site expectations.
Requirements
  • Technical Background: Technical school training or equivalent experience in the HVAC or building controls industry.
  • Management Experience: Three or more years of management experience in a similar service deliverable environment.
  • Leadership Skills: Strong ability to prioritize work activities for the team, scheduling, and leading a diverse team.
  • Communication Skills: Strong interpersonal, customer service, organizational, and negotiating skills, with demonstrated competence in writing and verbal communication.
  • Financial Acumen: Basic financial accounting experience in maintaining monthly to yearly budgets.
  • Industry Knowledge: Experience in skilled trade-related services to diverse customer bases in commercial and industrial environments.
  • Technical Proficiency: Demonstrated proficiency in MS Office products and basic Windows environment.