IT Helpdesk Technician

4 weeks ago

Farmington Hills, United States Great Lakes Ace Hardware, Inc. Full time

This position is located at:

27555 Farmington Rd Ste 110, Farmington Hills, Michigan 48334

General Job Summary

Under general direction, provides technical support, training, and direction to end users of all departments using an array of new & legacy technologies; installs, tests, and resolves problems with computer hardware and software; adapts existing software to accommodate the needs of departments; develops and maintains Intranet and Internet Web sites, and performs related duties as required while utilizing the help desk ticketing system.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned

· Provide technical support for store users and technicians, including support for:

o Windows 10/11 PCs

o All register equipment

o Bar code scanners

o Thermal printers

o Signature capture devices

o Wireless-APs (Cisco Meraki) & wireless store devices

o Firewalls

o Networking switches and routers

o Internet/intranet connectivity

o Laser Jet printers & copiers (Lexmark)

o IP phone systems (Cisco Webex)

o Store camera systems (NVR)

· Rotating on-call support (Weekends & Holidays)

· Provide support for district managers and Support Center departments

· Work in field, building and installing equipment at various locations

Knowledge and Experience

Minimum Requirements

· Some IT Experience

· Some Windows experience

· Above average PC skills

· Highly motivated and energetic team player who works well under pressure

· Excellent problem solving and communication skills

· Exceptional attention to detail

· Proven ability to provide phone assistance to users with technical issues

· High school diploma or GED

Preferred Qualifications

· Associates degree or higher

· Retail Environment and technical knowledge

· Understanding of Wireless and networking

Other Essential Requirements

· Deliver results through execution of GLAs Core Values:

o Go Above and Beyond – Making tomorrow better than today, being open to possibilities

o Know Your Neighbor – Customers are our neighbors, get to know them make a connection.

o Love My GLA – Take pride in helpful service and create a fun environment.

o Make It Better – Recognize when things are not working, contribute to a solution.

RELATIONSHIPS

Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel.

Travel

This position often requires traveling long distances to stores. This may also require long days or overnight stays if required for the task. Whenever possible, a pool vehicle will be provided to reduce wear and tear on the individual’s vehicle. If the associate’s vehicle is used, mileage will be paid out at the current mileage reimbursement rate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to walk and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and load peripheral equipment, computer room shelves, and computer room stockroom. Specific vi