Helpdesk Support Specialist
5 days ago
We are seeking a skilled Helpdesk Support Technician to join our growing team at TEKsystems. As a Helpdesk Support Technician, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving issues, and escalating complex problems to senior technicians.
Key Responsibilities- Provide exceptional customer service and technical support via phone, email, and chat
- Troubleshoot and resolve technical issues with Windows 10, Active Directory, and Microsoft Office 365
- Escalate complex problems to senior technicians and collaborate with cross-functional teams to resolve issues
- Document and track technical issues and resolutions in our ticketing system
- Stay up-to-date with the latest technology trends and advancements in the field
- 2-3+ years of experience in a helpdesk or technical support role
- Windows/Microsoft experience, including Windows 7/10, Active Directory, and Microsoft Office 365
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
As a Helpdesk Support Technician at TEKsystems, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our clients. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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Helpdesk Support Specialist
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Helpdesk Support Specialist
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