IT Support Technician

3 months ago

Fairless Hills, United States Outer Space Inc Full time

Welcome to the frictionless universe of Outerspace, a new type of 3PL. Our seasoned entrepreneurial leaders, who have built and led operations for companies like Steve Madden, Prada, and Nice Laundry, come from the brand side. We leverage the latest technology to enable high-touch service for high-growth brands and their daily operations. Outerspace provides dynamic services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography.

We are seeking a proactive and technically skilled Junior Helpdesk Support Technician to join our IT support team. The ideal candidate will be responsible for providing level 1 and level 2 technical support to end-users both onsite and remotely. The role requires a combination of excellent troubleshooting skills, familiarity with IT hardware and software, and the ability to effectively communicate with non-technical users. The candidate will also support and maintain various warehouse-specific devices, such as Zebra label printers, Zebra Android handheld scanners and other pack station equipment.

Key Responsibilities:

  1. Helpdesk Support:
  • Serve as the first point of contact for end-users seeking technical assistance via a ticketing system, phone, email, or in-person.
  • Provide level 1 and level 2 support for hardware, software, network, and peripheral issues, ensuring timely resolution or escalation when necessary.
  • Manage and prioritize tickets in the ticketing system, maintaining detailed documentation and tracking progress through to resolution.
User Support & Maintenance:
  • Support users in a warehouse environment, including troubleshooting issues with workstations, laptops, peripherals, and warehouse-specific devices.
  • Assist in the onboarding and training of new members.
  • Configure, deploy, and maintain Zebra label printers, Zebra Android handheld devices, and pack stations.
  • Assist users with Google Workspace (Gmail, Calendar, Drive) administration and troubleshooting.
  • Work closely with warehouse staff to ensure seamless operation and minimize downtime.
Hardware & Software Setup:
  • Perform setup, installation, and configuration of new hardware and software as required.
  • Troubleshoot, repair, and replace hardware components such as monitors, computers, tablets, scanners and printers.
  • Assist in software installation, updates, and patch management.
  1. Remote & Onsite Support:
  • Provide remote support to users in different locations, using remote desktop tools and troubleshooting techniques.
  • Visit the NJ site location at least twice a month to provide onsite support, perform hardware maintenance, and address any onsite-specific IT issues.
IT Documentation & Training:
  • Document support processes, common issues, and their resolutions in the knowledge base.
  • Assist in the development of user training materials and provide training sessions to enhance end-user IT literacy.

Qualifications & Skills:
  • Educational Background: Associate's degree in IT, Computer Science, or a related field. Bachelor's degree preferred.
  • Experience: 1-2 years of experience in a helpdesk or technical support role, preferably in a warehouse or logistics environment.
  • Technical Skills:
    • Proficient with Windows and Mac operating systems, Google Workspace, and Microsoft Office Suite.
    • Familiarity with troubleshooting hardware devices.
    • Experience with ticketing systems (e.g., Jira, Zendesk, or FreshService).
  • Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate is a plus.
  • Soft Skills: Strong communication, problem-solving, and organizational skills. Ability to work independently and manage time effectively.

  • Industrial Facilities Support Technician

    5 days ago

    Fairless Hills, Pennsylvania, United States Ethos Cannabis Full time

    Job DescriptionWe are seeking an experienced Industrial Facilities Support Technician to join our team at the G/P Facility in Fairless Hills, Pennsylvania.This role involves providing technical support and maintenance services to our facility, including routine maintenance tasks, safety inspections, and vendor partnerships. The ideal candidate will have...

  • Warehouse Technology Support Specialist

    4 weeks ago

    Fairless Hills, Pennsylvania, United States Outerspace Full time

    Job OverviewWe are seeking a proactive and technically skilled Junior Helpdesk Support Technician to join our IT support team at Outerspace. The ideal candidate will be responsible for providing level 1 and level 2 technical support to end-users both onsite and remotely.

  • Industrial Refrigeration Technician

    5 days ago

    Fairless Hills, Pennsylvania, United States Kelvin Group Full time

    Kelvin Group is looking for a talented Industrial Refrigeration Technician to join our team. In this role, you will be responsible for installing and maintaining industrial refrigeration systems at various locations across the country.Job Description:Summary: The Kelvin Group is a leading provider of industrial refrigeration systems. We are seeking a highly...

  • Automotive Technician Apprentice

    4 weeks ago

    Fairless Hills, Pennsylvania, United States TEN (Transporation Equipment Network) Full time

    Job Summary: We are seeking a highly motivated and skilled Mechanic Trainee to join our team at TEN (Transportation Equipment Network). As a Mechanic Trainee, you will be responsible for performing a variety of tasks related to the maintenance and repair of transportation equipment.Key Responsibilities:Perform routine maintenance tasks such as oil changes,...

  • Skilled Electrical Technician

    6 days ago

    Fairless Hills, Pennsylvania, United States FMC ELECTRIC LLC Full time

    At FMC ELECTRIC LLC, we are seeking a skilled electrical technician to join our team. This is a rewarding opportunity for an experienced professional with a strong background in industrial and commercial electrical work.Company OverviewWe are a leading provider of electrical services within a 50-mile radius of Fairless Hills, PA. Our clients include...

  • Information Technology Help Desk Technician

    3 days ago

    Fairless Hills, United States Silvi Materials Full time

    Title of Position: IT Helpdesk Technician FLSA: Non-ExemptLocation: Fairless Hills, PA Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement, FSA/HSA, EAP Program, Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since...

  • Information Technology Help Desk Technician

    1 month ago

    Fairless Hills, United States Silvi Materials Full time

    Title of Position: IT Helpdesk Technician FLSA: Non-ExemptLocation: Fairless Hills, PA Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement, FSA/HSA, EAP Program, Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since...

  • Maintenance Technician

    3 weeks ago

    Fairless Hills, United States Sugaright Full time

    Job DescriptionJob DescriptionDescription:Job descriptionSugaright in Fairless Hills PA is seeking an experienced Maintenance Technician for Nights/Days. This is an opportunity to get in on the ground floor and help us grow!Job Purpose Summary:Provide maintenance support to the plant activities in repair, maintenance and installation of machines, tools, and...

  • Maintenance Technician

    4 weeks ago

    Fairless Hills, United States Sugaright Full time

    Job DescriptionJob DescriptionDescription:Job descriptionSugaright in Fairless Hills PA is seeking an experienced Maintenance Technician for Nights/Days. This is an opportunity to get in on the ground floor and help us grow!Job Purpose Summary:Provide maintenance support to the plant activities in repair, maintenance and installation of machines, tools, and...

  • Silvi Materials | Information Technology Help Desk Technician | fairless hills, pa

    1 month ago

    fairless hills, United States Silvi Materials Full time

    Title of Position: IT Helpdesk Technician FLSA: Non-ExemptLocation: Fairless Hills, PA Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disability, Life Insurance, Tuition Reimbursement, FSA/HSA, EAP Program, Grow with us! Silvi Materials has been working on expanding our “A” Team of employees since...

  • Autism Support Technician

    1 week ago

    Cedar Hills, Utah, United States Centria Autism Full time

    Are you passionate about helping children with autism? Do you want to make a real difference in their lives?We are seeking a highly skilled and compassionate Autism Support Technician to join our team at Centria Autism. As an Autism Support Technician, you will work one-on-one with children, implementing individualized behavior intervention plans under the...

  • Residential Support Technician

    4 days ago

    Woodland Hills, California, United States ARISE HILLSIDE TREATMENT CENTER LLC Full time

    About the RoleWe are seeking a highly motivated and compassionate individual to join our team as a Residential Support Technician. This is a dynamic and challenging role that requires strong communication and problem-solving skills.

  • Sr Service Specialist

    3 weeks ago

    Fairless Hills, United States Kelvin Group Full time

    Sr Service SpecialistDepartment: RD&S Employment Type: Full Time Location: Fairless Hills, PA Description The Senior Service Specialist works as a senior member of a service support team, develops relationships with customers, processes orders, and communicates work order status, etc. as efficiently as possible while providing the highest level of customer...

  • Pharmacist Leadership Role

    4 days ago

    Fairless Hills, Pennsylvania, United States CVS Health Full time

    At CVS Health, we strive to provide exceptional care to our patients and communities. As a District Support Pharmacist, you will play a critical role in achieving this goal by leading and directing your Pharmacy Technician Support Staff, managing the pharmacy, and ensuring patient safety.The typical salary for this position is between $60,000 and $73,000 per...

  • Technical Service Representative

    1 week ago

    Fairless Hills, Pennsylvania, United States Silvi Materials Full time

    Job SummaryWe're seeking a highly motivated and organized Helpdesk Technician II to join our team at Silvi Materials. As a key member of our IT department, you'll be responsible for providing technical support to employees across various locations, ensuring that they have the necessary tools and resources to perform their duties efficiently.Key...

  • Assembly Line Technician

    2 weeks ago

    Fairless Hills, Pennsylvania, United States U-Haul Full time

    **Job Overview:**As a Production Assembler at U-Haul, you will be an integral part of our manufacturing team responsible for assembling components for trucks, trailers, and rental support items on our production line. You will work efficiently to meet cycle times while maintaining the highest standards of quality.

  • Helpdesk Support Technician

    3 months ago

    Bloomfield Hills, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration3Month(s) contract with potential conversion Req Description Descriptionare looking for 5 people to join their Service Desk to pick up excess volume. They are moving away from a managed services provider handling alot of their over flow support so they need to ramp up their desk to sustain ticket volumes as well as put...

  • Field Service Manager

    3 days ago

    Fairless Hills, Pennsylvania, United States Kelvin Group Full time

    The Kelvin Group is seeking an experienced Field Service Manager to join our team in Fairless Hills, PA. As a senior member of our service support team, you will be responsible for developing relationships with customers, processing orders, and communicating work order status efficiently while providing the highest level of customer service.The estimated...

  • Customer Service Specialist

    4 days ago

    Fairless Hills, Pennsylvania, United States Kelvin Group Full time

    The Kelvin Group is seeking a highly skilled and experienced Customer Service Specialist to join our team in Fairless Hills, PA. As a key member of our service support team, you will be responsible for developing relationships with customers, processing orders, and communicating work order status efficiently while providing the highest level of customer...

  • Production Support Technician

    1 week ago

    Auburn Hills, Michigan, United States Branex Group Full time

    Branex Group is an Equal Employment Opportunity Employer committed to fostering a diverse and inclusive workplace.Job DescriptionWe are seeking a skilled Equipment Operations Manager to join our team. This role requires a highly experienced individual who can oversee the maintenance of production equipment and supervise a team of technicians.The estimated...