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IT Support Specialist

2 months ago


Farmington Hills, Michigan, United States Hitachi Full time
Job Summary:

As an IT Helpdesk Technician at Hitachi, you will be responsible for maintaining, installing, and troubleshooting IT-related systems to ensure reliable operations. Your expertise will be essential in providing technical support to end-users, identifying and resolving technical problems, and documenting and tracking issues for timely resolution.

Key Responsibilities:
  • Implement technological strategic solutions related to Helpdesk support
  • Provide technical support to end-users on a variety of issues, including hardware and software troubleshooting
  • Respond to telephone calls, email, and Help Desk requests for technical support
  • Document, track, and monitor problems to ensure timely resolution
  • Deploy hardware as needed

Requirements:

Education: Associate's degree in IT or a related field, or equivalent experience.

Experience: Minimum of 1 year of experience in IT support, with certifications relevant to the position receiving higher consideration.

Working Conditions:

Physical Demands:
  • Team members may be routinely exposed to equipment operational noise, heat, cold, and dust
  • Team members may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions
  • Work in a safe and professional manner while adhering to all regulatory requirements
  • Effectively communicate in Business English language
  • Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance
  • Pull, push, carry, lift, or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices

Travel: Local travel may be required as needed. Must have a valid driver's license.

Location: Onsite, in office attendance required.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities