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IT Support Specialist
2 months ago
As an IT Helpdesk Technician at Hitachi, you will be responsible for maintaining, installing, and troubleshooting IT-related systems to ensure reliable operations. Your expertise will be essential in providing technical support to end-users, identifying and resolving technical problems, and documenting and tracking issues for timely resolution.
Key Responsibilities:
- Implement technological strategic solutions related to Helpdesk support
- Provide technical support to end-users on a variety of issues, including hardware and software troubleshooting
- Respond to telephone calls, email, and Help Desk requests for technical support
- Document, track, and monitor problems to ensure timely resolution
- Deploy hardware as needed
Requirements:
Education: Associate's degree in IT or a related field, or equivalent experience.
Experience: Minimum of 1 year of experience in IT support, with certifications relevant to the position receiving higher consideration.
Working Conditions:
Physical Demands:
- Team members may be routinely exposed to equipment operational noise, heat, cold, and dust
- Team members may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions
- Work in a safe and professional manner while adhering to all regulatory requirements
- Effectively communicate in Business English language
- Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance
- Pull, push, carry, lift, or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices
Travel: Local travel may be required as needed. Must have a valid driver's license.
Location: Onsite, in office attendance required.
Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities