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IT Support Specialist

1 month ago

Fairless Hills, Pennsylvania, United States Outer Space Inc Full time
Job Title: IT Support Technician

We are seeking a proactive and technically skilled Junior Helpdesk Support Technician to join our IT support team at Outer Space Inc.

Job Summary:

The ideal candidate will be responsible for providing level 1 and level 2 technical support to end-users both onsite and remotely. The role requires a combination of excellent troubleshooting skills, familiarity with IT hardware and software, and the ability to effectively communicate with non-technical users.

Key Responsibilities:
  • Helpdesk Support:
    • Serve as the first point of contact for end-users seeking technical assistance via a ticketing system, phone, email, or in-person.
    • Provide level 1 and level 2 support for hardware, software, network, and peripheral issues, ensuring timely resolution or escalation when necessary.
    • Manage and prioritize tickets in the ticketing system, maintaining detailed documentation and tracking progress through to resolution.
  • User Support & Maintenance:
    • Support users in a warehouse environment, including troubleshooting issues with workstations, laptops, peripherals, and warehouse-specific devices.
    • Assist in the onboarding and training of new members.
    • Configure, deploy, and maintain Zebra label printers, Zebra Android handheld devices, and pack stations.
    • Assist users with Google Workspace (Gmail, Calendar, Drive) administration and troubleshooting.
  • Hardware & Software Setup:
    • Perform setup, installation, and configuration of new hardware and software as required.
    • Troubleshoot, repair, and replace hardware components such as monitors, computers, tablets, scanners and printers.
    • Assist in software installation, updates, and patch management.
  • Remote & Onsite Support:
    • Provide remote support to users in different locations, using remote desktop tools and troubleshooting techniques.
    • Visit the NJ site location at least twice a month to provide onsite support, perform hardware maintenance, and address any onsite-specific IT issues.
  • IT Documentation & Training:
    • Document support processes, common issues, and their resolutions in the knowledge base.
    • Assist in the development of user training materials and provide training sessions to enhance end-user IT literacy.
Qualifications & Skills:
  • Educational Background:
    • Associate's degree in IT, Computer Science, or a related field. Bachelor's degree preferred.
  • Experience:
    • 1-2 years of experience in a helpdesk or technical support role, preferably in a warehouse or logistics environment.
  • Technical Skills:
    • Proficient with Windows and Mac operating systems, Google Workspace, and Microsoft Office Suite.
    • Familiarity with troubleshooting hardware devices.
    • Experience with ticketing systems (e.g., Jira, Zendesk, or FreshService).
  • Certifications:
    • CompTIA A+, Network+, or Google IT Support Professional Certificate is a plus.
  • Soft Skills:
    • Strong communication, problem-solving, and organizational skills. Ability to work independently and manage time effectively.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Apply now to join our team and take the first step towards a rewarding career in IT support