IT Support Specialist

4 weeks ago


Fairless Hills, Pennsylvania, United States Outer Space Inc Full time
Job Title: IT Support Technician

We are seeking a proactive and technically skilled Junior Helpdesk Support Technician to join our IT support team at Outer Space Inc.

Key Responsibilities:
  • Provide level 1 and level 2 technical support to end-users both onsite and remotely.
  • Manage and prioritize tickets in the ticketing system, maintaining detailed documentation and tracking progress through to resolution.
  • Support users in a warehouse environment, including troubleshooting issues with workstations, laptops, peripherals, and warehouse-specific devices.
  • Configure, deploy, and maintain Zebra label printers, Zebra Android handheld devices, and pack stations.
  • Assist users with Google Workspace (Gmail, Calendar, Drive) administration and troubleshooting.
  • Work closely with warehouse staff to ensure seamless operation and minimize downtime.
Requirements:
  • Associate's degree in IT, Computer Science, or a related field. Bachelor's degree preferred.
  • 1-2 years of experience in a helpdesk or technical support role, preferably in a warehouse or logistics environment.
  • Proficient with Windows and Mac operating systems, Google Workspace, and Microsoft Office Suite.
  • Familiarity with troubleshooting hardware devices.
  • Experience with ticketing systems (e.g., Jira, Zendesk, or FreshService).
Preferred Qualifications:
  • CompTIA A+, Network+, or Google IT Support Professional Certificate.
  • Strong communication, problem-solving, and organizational skills. Ability to work independently and manage time effectively.

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