Helpdesk Coordinator

3 days ago

Auburn Hills, United States Jatca Full time
Summary
The Helpdesk Coordinator's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This role will also support the use of the 3D printer.
Essential Duties and Responsibilities
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Install anti-virus software.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.
3D Printing responsibilities
  • Collaborate closely with designers and engineers to understand printing requirements.
  • Operate and maintain 3D printers, including setup, calibration, and troubleshooting.
  • Conduct quality control checks on printed objects to verify adherence to specifications and standards.
  • Manage inventory of 3D printing materials and supplies, ensuring adequate stock levels.
  • Stay informed about advancements in 3D printing technologies and techniques, and propose innovative solutions to improve processes.
  • Provide training and guidance to team members on 3D printing best practices and safety protocols.
  • Troubleshoot technical issues with 3D printers, such as software errors, filament jams, and print failures.
Supplemental Duties and Responsibilities
  • Administer and maintain end user accounts.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Develop and maintain training materials and documentation.
  • Other duties may be assigned as required.

Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
  • Associate's degree or equivalent in a related field from a 2-year college or technical school; or 1 year of related experience and/or training/education.

  • Helpdesk Coordinator

    2 days ago

    Auburn Hills, Michigan, United States Jatca Full time

    Job SummaryThe Helpdesk Coordinator plays a crucial role in ensuring the smooth operation of computer systems, enabling end-users to perform their business tasks efficiently. This position involves receiving, prioritizing, documenting, and resolving end-user help requests in a timely and effective manner.Key ResponsibilitiesField incoming help requests from...

  • Helpdesk Coordinator

    1 day ago

    Auburn Hills, United States Jatca Full time

    Summary The Helpdesk Coordinator's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give...

  • Helpdesk Support

    3 months ago

    Farmington Hills, United States Toyota Tsusho Systems Full time

    Job DescriptionJob DescriptionThe Helpdesk Support is responsible for delivering proficient technical support in Japanese and English to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers. Their role involves supporting the customer inquiries, managing account registration, and troubleshooting...

  • Help Desk Coordinator

    3 days ago

    Auburn Hills, United States M-Team Solutions Full time

    We are seeking a skilled and detail-oriented 3D Printing Technician / Helpdesk Coordinator to join our client in Auburn Hills, MI. This is a contract-to-direct position.SummaryThe role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user...

  • Help Desk Coordinator

    3 days ago

    Auburn Hills, United States M-Team Solutions Full time

    We are seeking a skilled and detail-oriented 3D Printing Technician / Helpdesk Coordinator to join our client in Auburn Hills, MI. This is a contract-to-direct position.SummaryThe role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user...

  • Helpdesk Support

    3 months ago

    Farmington Hills, United States Cinter Career Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual Japanese Helpdesk Support someone who is responsible for delivering proficient technical support in Japanese and English to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers. Their role involves supporting the customer inquiries,...

  • Helpdesk Support

    2 months ago

    Farmington Hills, United States Cinter Career Full time

    We are seeking a Bilingual Japanese Helpdesk Supportsomeone who is responsible for delivering proficient technical support in Japanese and English to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers. Their role involves supporting the customer inquiries, managing account registration, and...

  • Help Desk Coordinator

    3 days ago

    auburn, United States M-Team Solutions Full time

    We are seeking a skilled and detail-oriented 3D Printing Technician / Helpdesk Coordinator to join our client in Auburn Hills, MI. This is a contract-to-direct position.SummaryThe role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user...

  • IT Field Technician

    4 months ago

    Beverly Hills, United States O'GARA Beverly Hills Full time

    Job DescriptionJob DescriptionIT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company. This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company. IT Field...

  • IT Field Technician

    2 months ago

    Beverly Hills, United States O'GARA Beverly Hills Full time

    IT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company. This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company. IT Field Technician will also be responsible for...

  • IT Field Technician

    4 weeks ago

    Beverly Hills, United States O'GARA Beverly Hills Full time

    IT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company. This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company. IT Field Technician will also be responsible for...

  • IT Field Technician

    4 months ago

    Beverly Hills, United States O'GARA Beverly Hills Full time

    IT Field Technician is crucial to the maintenance and development of cybersecurity, compliance, and legal directives of the company.This role will be assigned specific IT projects by the IT Director spanning all locations and reporting project progress and completion directly to executives within the company.IT Field Technician will also be responsible for...

  • Field IT Support Specialist

    4 weeks ago

    Beverly Hills, California, United States O'GARA Beverly Hills Full time

    The Field IT Support Specialist plays a vital role in ensuring the integrity and advancement of the organization's cybersecurity, compliance, and legal standards.This position will involve the assignment of specific IT initiatives by the IT Director, covering multiple locations and providing updates on project status directly to senior management.The Field...

  • IT Field Support Specialist

    2 weeks ago

    Beverly Hills, California, United States O'GARA Beverly Hills Full time

    Job SummaryO'GARA Beverly Hills is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our company's IT systems and infrastructure.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to...

  • IT Field Support Specialist

    2 weeks ago

    Beverly Hills, California, United States O'GARA Beverly Hills Full time

    Job SummaryO'GARA Beverly Hills is seeking a highly skilled IT Field Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our company's IT systems and infrastructure.Key ResponsibilitiesTechnical Support: Provide timely and effective technical support to...

  • Customer Support Coordinator

    2 weeks ago

    Vernon Hills, United States DGI Supply Full time

    The Customer Support Coordinator is responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule while maintaining accurate inventory levels.They will ensure the vending machines are in proper working order and appear in optimal condition for the customer by performing routine...

  • IT Assistant

    4 months ago

    Beverly Hills, United States O'Gara Coach Company Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION:The IT Assistant is a support role, performing in-house and remote troubleshooting and deploying as a field resource as needed. The IT Assistant will create high quality, professional customer service. Understanding and anticipating needs within the I.T environment is paramount.REQUIREMENTS AND QUALIFICATIONS:•...

  • IT Support Specialist

    3 weeks ago

    Beverly Hills, California, United States O'Gara Coach Company Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at O'Gara Coach Company. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our internal clients, troubleshooting and resolving technical issues, and deploying and configuring desktop computers, laptops, and cell...

  • IT Support Representative

    4 weeks ago

    Farmington Hills, Michigan, United States Cinter Career Full time

    Job OverviewWe are looking for a Bilingual Japanese Helpdesk Technician who will play a crucial role in providing exceptional technical assistance in both Japanese and English. This position is essential for facilitating clear communication and resolving issues effectively across language barriers.Key ResponsibilitiesAddress customer inquiries promptly and...

  • Japanese-English Technical Support Specialist

    4 weeks ago

    Farmington Hills, Michigan, United States Cinter Career Full time

    Job OverviewWe are looking for a Bilingual Japanese Helpdesk Technician who will be responsible for providing exceptional technical assistance in both Japanese and English to our clients and internal teams. This position plays a crucial role in ensuring seamless communication and effective problem-solving across language differences.Key...