Helpdesk Support Specialist

3 days ago


Bloomfield Hills, Michigan, United States TEKsystems Full time
Job Overview

We are seeking highly skilled Helpdesk Support Technicians to join our growing team at TEKsystems. As a Helpdesk Support Technician, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving issues, and escalating complex problems to senior team members.

Key Responsibilities:

  • Provide exceptional customer service and technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues related to Windows 10, Active Directory, and Microsoft Office 365
  • Escalate complex problems to senior team members and collaborate with cross-functional teams to resolve issues
  • Document and track technical issues and resolutions using ticketing systems
  • Stay up-to-date with the latest technology trends and advancements in the field

Requirements:

  • 2-3+ years of experience in a helpdesk or technical support role
  • Windows/Microsoft experience, including Windows 7/10, Active Directory, and Microsoft Teams
  • Ticketing system experience, preferably Freshworks
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading technology company

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.



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