Helpdesk Support Specialist
3 days ago
We are seeking highly skilled Helpdesk Support Technicians to join our growing team at TEKsystems. As a Helpdesk Support Technician, you will be responsible for providing top-notch technical support to our clients, troubleshooting and resolving issues, and escalating complex problems to senior team members.
Key Responsibilities:
- Provide exceptional customer service and technical support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues related to Windows 10, Active Directory, and Microsoft Office 365
- Escalate complex problems to senior team members and collaborate with cross-functional teams to resolve issues
- Document and track technical issues and resolutions using ticketing systems
- Stay up-to-date with the latest technology trends and advancements in the field
Requirements:
- 2-3+ years of experience in a helpdesk or technical support role
- Windows/Microsoft experience, including Windows 7/10, Active Directory, and Microsoft Teams
- Ticketing system experience, preferably Freshworks
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A dynamic and supportive team environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A chance to work with a leading technology company
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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