Billing Operations Supervisor

2 weeks ago


Dallas, Texas, United States WPP Full time
About WPP:
WPP is a leader in creative transformation, harnessing the power of creativity to foster better futures for our people, planet, clients, and communities.

With a global workforce of over 109,000 talented individuals across 110 countries, WPP operates from major hubs in New York, London, and Singapore, delivering innovative solutions through an integrated approach encompassing communications, experience, commerce, and technology.

Why We Are Hiring:
As we continue to evolve, we are seeking a skilled professional to join our team, focusing on enhancing our billing processes and ensuring high-quality service delivery to our clients.

Your Impact:
In this pivotal role, reporting to the Head of Financial Operations for North America, you will collaborate with both Offshore and Onshore Billing teams to guarantee accurate and timely client billing in accordance with established schedules.

Key responsibilities include:
1. Leading the design and implementation of processes and systems that align with WPP's operational standards.
2. Managing the onshore Collections Team, fostering their professional growth through training and mentorship.
3. Participating in the transformation of the Finance function in North America, including the deployment of a new ERP system.

Your Key Areas of Focus:
The successful candidate will be tasked with ensuring the quality of service within the Billing team, collaborating closely with the Offshore Centre. Responsibilities include:
1. Monitoring the accuracy and performance of client billing operations.
2. Providing high-quality billing services while maintaining cost efficiency.
3. Ensuring compliance and control measures are integrated into all billing operations.
4. Setting collection targets and performance metrics for team members.
5. Analyzing collection trends and coordinating with internal stakeholders on escalated accounts.

About You:
You are a strong leader with the ability to inspire and motivate a team. Your attention to detail and analytical skills enable you to thrive in a fast-paced environment. You possess excellent communication skills and a proven track record in process improvement and issue resolution.

What We Offer:
At WPP, you will join a passionate team dedicated to delivering extraordinary work. We provide opportunities for professional growth and the chance to influence projects on an unparalleled scale. Our work environment values diversity and inclusion, and we strive to recruit a diverse slate of candidates to achieve our goals.

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