Industrial Account Manager

2 weeks ago


Grand Rapids MI USA, United States RelaDyne Full time
Job Title: Industrial Account Manager

RelaDyne is seeking an experienced Industrial Account Manager to join our team. As an Industrial Account Manager, you will be responsible for establishing and maintaining long-term customer relationships by servicing assigned accounts and providing outstanding customer service.

Key Responsibilities:
  • Meet or exceed sales and profit goals established in consultation with branch management
  • Work closely with RelaDyne's Reliability Service team to optimize the share of wallet opportunities within the current and future customer base
  • Define and cultivate the RelaDyne value proposition for each assigned account and create account plans to maximize our product and service offerings
  • Develop and actively manage a healthy pipeline that is aligned to the budgeted growth goals
  • Execute the strategic roadmap to provide a superior customer experience for Industrial Accounts
  • Develop highly professional sales relationships with assigned Industrial Accounts
  • Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network
  • Work collectively with Product Line Management and vendor partners to maximize profitability and products offered to the market
  • Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial Accounts
  • Present new products and services to customers
  • Ensure follow up with customers on orders and inquiries
  • Maintain and update customer pricing
  • Ensure customer satisfaction
  • Promote company capabilities to customers
  • Promote Marketing promotions and programs to customers
  • Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
  • Address and resolve customer complaints in a timely basis
  • Work with a dedicated team to expand geographic presence and support RelaDyne's Strategic Selling
  • Coordinate order activity with customer service
  • Works with Centralized Credit Manager, for credit approvals on new accounts
Requirements:
  • 5+ years of sales experience within the manufacturing or industrial sector

RelaDyne is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced sales professional looking for a new challenge, please submit your application.



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