Industrial Account Manager
2 weeks ago
RelaDyne is seeking an experienced Industrial Account Manager to join our team. As an Industrial Account Manager, you will be responsible for establishing and maintaining long-term customer relationships by servicing assigned accounts and providing outstanding customer service.
Key Responsibilities:- Meet or exceed sales and profit goals established in consultation with branch management
- Work closely with RelaDyne's Reliability Service team to optimize the share of wallet opportunities within the current and future customer base
- Define and cultivate the RelaDyne value proposition for each assigned account and create account plans to maximize our product and service offerings
- Develop and actively manage a healthy pipeline that is aligned to the budgeted growth goals
- Execute the strategic roadmap to provide a superior customer experience for Industrial Accounts
- Develop highly professional sales relationships with assigned Industrial Accounts
- Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network
- Work collectively with Product Line Management and vendor partners to maximize profitability and products offered to the market
- Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial Accounts
- Present new products and services to customers
- Ensure follow up with customers on orders and inquiries
- Maintain and update customer pricing
- Ensure customer satisfaction
- Promote company capabilities to customers
- Promote Marketing promotions and programs to customers
- Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
- Address and resolve customer complaints in a timely basis
- Work with a dedicated team to expand geographic presence and support RelaDyne's Strategic Selling
- Coordinate order activity with customer service
- Works with Centralized Credit Manager, for credit approvals on new accounts
- 5+ years of sales experience within the manufacturing or industrial sector
RelaDyne is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced sales professional looking for a new challenge, please submit your application.
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