Enterprise Account Manager

1 day ago

Grand Rapids MI USA, United States Transportation Insight Holding Company Full time
Job Summary

The Account Manager is a key role within our organization, responsible for providing exceptional service to our customers. This position requires a strong ability to communicate effectively with various levels of leadership, both internally and externally. The Account Manager will work closely with the customer to understand their needs and develop solutions to meet their expectations.

Key Responsibilities

• Assist in setting quarterly account projections and revenue targets
• Provide consistent, daily customer communication via email and phone
• Coordinate monthly account reviews with customer decision-makers and applicable team members
• Manage account RFP/bid packets with internal leaders and departments
• Monitor and manage customer credit to limit credit-related problems
• Improve operational services by driving efficiencies through automation, delegation, and employee processes
• Drive contractual volume and add strategic spot volume
• Provide critical thinking for complex customer operational problems and solutions
• Support and provide direction to Account Coordinators
• Monitor the performance/activity of Account Coordinators and provide coaching as necessary
• Develop lane-specific relationships with the Network Strategy Team
• Work proactively with customers to provide cost-effective solutions with high-quality service
• Create and maintain account-specific SOP documents to be shared with Operations
• Complete required training
• Act as an escalation point for customer operational leaders
• Frequent KPI monitoring and communication
• Work alongside Operations Manager and Account Coordinators on plan execution
• Involvement in finding billing/credit/AR resolutions

Requirements

• Bachelor's degree preferred
• 1-2 years' experience preferred
• Transportation or logistics experience required
• Strong ability to mentor, motivate, and develop a strong team

Knowledge, Skills, and Abilities

• Excellent interpersonal, verbal, and written communication skills
• Ability to thrive in a fast-paced, high-energy environment
• Ability to lead and develop a team of employees
• Ability to read, analyze, and interpret common industry documents and reports
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the transportation and business community
• Ability to effectively communicate and mediate with all levels of management within the company
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and basic arithmetic
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to multitask and prioritize tasks at hand
• Proficiency in Microsoft Office and related computer programs

Work Environment

This is a standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Effort

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Scheduling

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

Travel

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

EEOC/ADA Statement

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

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