Industrial Sales Manager

1 day ago

Grand Rapids MI USA, United States RelaDyne Full time
Job Title: Industrial Account Manager

Job Summary:

We are seeking an experienced Industrial Account Manager to join our team at RelaDyne. As an Industrial Account Manager, you will be responsible for establishing and maintaining long-term customer relationships by servicing assigned accounts and providing outstanding customer service. You will drive differential growth among Industrial accounts, while optimizing profitability. You will also reinforce sales management practices to enhance all levels of sales and profit within the branch and industrial channel.

Key Responsibilities:Customer Relations
  • Meet or exceed sales and profit goals established in consultation with branch management
  • Work closely with RelaDyne's Reliability Service team to optimize the share of wallet opportunities within the current and future customer base
  • Define and cultivate the RelaDyne value proposition for each assigned account and create account plans to maximize our product and service offerings
  • Develop and actively manage a healthy pipeline that is aligned to the budgeted growth goals
  • Execute the strategic roadmap to provide a superior customer experience for Industrial Accounts
  • Develop highly professional sales relationships with assigned Industrial Accounts
  • Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network
  • Work collectively with Product Line Management and vendor partners to maximize profitability and products offered to the market
  • Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial Accounts
  • Present new products and services to customers
  • Ensure follow up with customers on orders and inquiries
  • Maintain and update customer pricing
  • Ensure customer satisfaction
  • Promote company capabilities to customers
  • Promote Marketing promotions and programs to customers
  • Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
  • Address and resolve customer complaints in a timely basis
  • Work with a dedicated team to expand geographic presence and support RelaDyne's Strategic Selling
  • Coordinate order activity with customer service
  • Works with Centralized Credit Manager, for credit approvals on new accounts
Leadership
  • Involved in training other associates and acting as a mentor
  • Assist in the development of Annual Strategic Planner to include the sales budget for customer list
  • Monitor sales trends and product performance results
  • Coach inside sales associates on account planning to grow accounts and serve the customer more effectively
  • Continually enhance sales skills to promote a professional image
Other
  • Attend necessary regional, corporate, and industry meetings
  • Professionally represent the company at all times ensuring quality customer service
  • Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
  • Support corporate programs, goals, and initiatives of the company
  • Maintain communication with management with regards to pricing issues in the marketplace
  • Maintain communication with management by developing a weekly itinerary and use of MAP reports
  • Ensure customer account information is accurate in the system
  • Provide support and feedback to Warehouse Management on shipping issues
  • Provide support and feedback to Credit Department as it relates to customer accounts
  • Maintain a clean and organized car
  • Professionally represent the company at all times ensuring quality customer service
  • Work overtime as needed
Requirements:
  • 5+ years of sales experience within the manufacturing or industrial sector

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced sales professional looking for a new challenge, please submit your application.

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