Hotel Front Desk Associate
2 days ago
We are seeking a highly skilled and enthusiastic hotel front desk attendant to join our guest services team at Holiday Inn Kansas City Downtown. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities:
- Work closely with the housekeeping team to ensure rooms are ready for new guests
- Greet, check-in, and check-out guests, distribute keys and room assignments, and record credit card information
- Field customer complaints and resolve issues in a professional and courteous manner
- Manage guest accounts, including booking and payment processing
- Provide excellent communication and interpersonal skills to ensure a positive guest experience
Requirements:
- High school diploma or equivalent required
- At least one year of experience in the hospitality industry, preferably in a front desk or customer service role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask
- Working knowledge of Microsoft Office and reservation management systems
Compensation: $15 - $18 hourly
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