Hotel Front Desk Auditor
2 days ago
Hotel Front Desk Night Auditor Job Description
At Fairfield Inn by Marriott Kansas City Downtown/Union Hill, we are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records, while also providing exceptional guest service.
Responsibilities
* Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
* Complete additional bookkeeping, administrative, and accounting procedures as requested
* Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
* Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
* Ensure all guests feel they are having an exceptional experience at the property
Qualifications
* Proficiency with computers is required; experience with reservation and accounting software is desired
* Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
* High school diploma or equivalent required; some college preferred
* Great communication and excellent customer service skills are required
* Overnight shift; requires flexible hours
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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