Hotel Front Desk Auditor

2 days ago


Kansas City, Missouri, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full time

Hotel Front Desk Night Auditor Job Description

At Fairfield Inn by Marriott Kansas City Downtown/Union Hill, we are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records, while also providing exceptional guest service.

Responsibilities

* Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
* Complete additional bookkeeping, administrative, and accounting procedures as requested
* Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
* Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
* Ensure all guests feel they are having an exceptional experience at the property

Qualifications

* Proficiency with computers is required; experience with reservation and accounting software is desired
* Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
* High school diploma or equivalent required; some college preferred
* Great communication and excellent customer service skills are required
* Overnight shift; requires flexible hours

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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