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Hotel Front Desk Representative

2 months ago

Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full time
Hotel Front Desk Representative

We're seeking a highly skilled and professional Hotel Front Desk Representative to deliver exceptional guest experiences at our Orangewood Inn & Suites KCI. As a key member of our team, you'll be responsible for ensuring seamless check-ins, check-outs, and guest interactions.

Key Responsibilities:
  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet our high standards.
  • Perform regular bookkeeping duties, maintaining accurate and up-to-date guest information.
  • Provide a warm welcome to every guest, ensuring correct key distribution and room assignments.
  • Manage room bookings, handle inquiries, and resolve customer complaints in a professional manner.
  • Upsell additional facilities and services to enhance the guest experience.
  • Manage online and phone reservations, ensuring seamless communication with guests.
Requirements:
  • 1 year of experience in the hospitality industry, preferably as a hotel front desk agent or guest service specialist.
  • Excellent communication, time management, and interpersonal skills.
  • Working knowledge of Microsoft Office and reservation management systems.
What We Offer:

A competitive salary range of $14 - $16+, a dynamic work environment, and opportunities for growth and development.