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Hotel Front Desk Associate

2 months ago

Kansas City, Missouri, United States Hotel Lotus Stadium Full time

We are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at Hotel Lotus Stadium. As a key member of our team, you will be responsible for delivering a warm and welcoming experience to every guest, ensuring their stay with us is nothing short of exceptional.

Key Responsibilities:

  • Provide exceptional customer service, handling guest inquiries and resolving any issues in a timely and professional manner.
  • Manage guest information, including check-in, check-out, and room assignments, ensuring accuracy and attention to detail.
  • Take incoming calls, respond to online and in-person room booking requests, and provide information on room rates, available rooms, and hotel amenities.
  • Perform general bookkeeping tasks, ensuring all guest account information is accurate and up-to-date.
  • Collaborate with the housekeeping team to ensure rooms are ready for new guests.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to handle stressful situations.
  • Working knowledge of Microsoft Office and reservation management systems.
  • 1+ year of hotel industry experience or related job preferred.
  • High school diploma or equivalent required.

Compensation: $15 - $17 hourly