Sales Support Specialist

2 weeks ago


Bloomington, Illinois, United States FastSigns Full time
Position also known as: Visual Communications Specialist, Inside Sales

Are you a driven and skilled sales professional seeking a fulfilling career in a dynamic and expanding organization? If so, we invite you to consider joining our team as a Customer Service Representative (CSR).

Our ideal CSR is an enthusiastic, goal-oriented individual with exceptional listening abilities who can provide an outstanding customer experience. You will be the primary point of contact for customers reaching out via walk-in, email, or phone. We seek someone with a strong ambition to succeed, the capability to foster enduring relationships, and the talent to close sales through a consultative approach.

KEY RESPONSIBILITIES
  • Engages in consultative selling and offers recommendations to prospects and clients utilizing various products
  • Follows up on new leads and referrals generated from marketing, telephone, and email initiatives
  • Exhibits the ability to conduct business conversations with customers
  • Prepares quotes and maintains follow-up procedures for estimates
  • Communicates order status and any changes in production schedules to customers
  • Executes diverse marketing functions, including database mailings, thank you notes, press releases, etc.
  • Assists with reports, invoicing, and necessary paperwork as required
  • Identifies and addresses customer satisfaction concerns
  • Establishes and nurtures effective team relationships with all support departments
  • Adheres to all company policies, procedures, and ethical standards
QUALIFICATIONS
  • High school diploma or GED is required
  • A minimum of three years in retail or inside sales with a strong customer service background
  • Proven track record of consistently meeting or exceeding sales targets
  • Able to perform cold outreach to secure new business
  • Experience in resolving customer satisfaction issues
  • Ability to work under pressure while managing multiple tasks/projects
  • Proficient in computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Excellent organizational and time management abilities
BENEFITS
  • Paid sick leave
  • Paid holidays
  • Paid vacation time
Compensation: $16.00 per hour

At FASTSIGNS, each day presents unique opportunities, including innovative ways to utilize your skills and advance your career. We boast a vast network of independently owned locations that offer competitive compensation and ongoing training.

Are you ready to shape your future? Explore your next career opportunity with us.

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