Sales Support Specialist
2 weeks ago
Are you a driven and skilled sales professional seeking a fulfilling career in a dynamic and expanding organization? If so, we invite you to consider joining our team as a Customer Service Representative (CSR).
Our ideal CSR is an enthusiastic, goal-oriented individual with exceptional listening abilities who can provide an outstanding customer experience. You will be the primary point of contact for customers reaching out via walk-in, email, or phone. We seek someone with a strong ambition to succeed, the capability to foster enduring relationships, and the talent to close sales through a consultative approach.
KEY RESPONSIBILITIES
- Engages in consultative selling and offers recommendations to prospects and clients utilizing various products
- Follows up on new leads and referrals generated from marketing, telephone, and email initiatives
- Exhibits the ability to conduct business conversations with customers
- Prepares quotes and maintains follow-up procedures for estimates
- Communicates order status and any changes in production schedules to customers
- Executes diverse marketing functions, including database mailings, thank you notes, press releases, etc.
- Assists with reports, invoicing, and necessary paperwork as required
- Identifies and addresses customer satisfaction concerns
- Establishes and nurtures effective team relationships with all support departments
- Adheres to all company policies, procedures, and ethical standards
- High school diploma or GED is required
- A minimum of three years in retail or inside sales with a strong customer service background
- Proven track record of consistently meeting or exceeding sales targets
- Able to perform cold outreach to secure new business
- Experience in resolving customer satisfaction issues
- Ability to work under pressure while managing multiple tasks/projects
- Proficient in computer and internet skills, including Microsoft Office suite
- Strong verbal and written communication skills
- Basic math skills
- Excellent organizational and time management abilities
- Paid sick leave
- Paid holidays
- Paid vacation time
At FASTSIGNS, each day presents unique opportunities, including innovative ways to utilize your skills and advance your career. We boast a vast network of independently owned locations that offer competitive compensation and ongoing training.
Are you ready to shape your future? Explore your next career opportunity with us.
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