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Healthcare Support Specialist

2 months ago

Bloomington, Illinois, United States VIATEQ Corporation Full time
Healthcare Support Specialist

VIATEQ Corporation is in search of a Healthcare Support Specialist to assist a healthcare client. This position entails managing incoming calls, documenting interactions, and employing scripts and resources for effective communication.

Key Responsibilities:

  • Exhibit a customer-focused mindset with an emphasis on understanding
  • Utilize online tools to provide accurate information
  • Skillfully navigate technical systems including desktop and telecommunication devices
  • Achieve quality assurance benchmarks and performance metrics
  • Inform customers about the program and respond to their questions
  • Follow protocols for managing confidential data
  • Ensure a dependable private internet connection for remote operations

Requirements:

  • High School Diploma or equivalent
  • Certification related to healthcare
  • Previous experience in customer service roles
  • Strong proficiency in computer usage
  • Stable internet connection for remote work
  • Pass a language proficiency assessment

Preferred Qualifications:

  • Proficiency in Spanish
  • Prior government clearance

VIATEQ is committed to equal opportunity and fostering diversity within the workplace. We uphold a zero-tolerance policy towards discrimination based on gender, race, religion, or any other legally protected characteristic. Join our team dedicated to delivering outstanding customer service in the healthcare sector.