Technical Support Specialist
2 weeks ago
We are in search of a Technical Support Specialist who is enthusiastic about resolving intricate business challenges and connecting the dots between operational needs and technological solutions to enhance efficiency, affordability, and security in IT.
As a member of MHC GROUP LLC, you will play a crucial role in facilitating significant transformations by collaborating with various stakeholders and teams.
MHC GROUP LLC, a leading provider of managed IT services, is looking for a proficient and qualified Technical Support Specialist to contribute to our culture of excellence and ongoing enhancement.
In this role, you will work closely with our dedicated sales and service delivery teams, acting as a Tier III technical resource to address the needs of our managed services clients. Your responsibilities will include identifying, diagnosing, and resolving issues related to IT service performance, availability, configuration, and security.
You will implement and oversee structured configuration, change, and release management processes to ensure that our clients' IT services are both optimized and secure.
Additionally, as a Technical Support Specialist, you will assist in sales presentations and meetings alongside our trained Sales Representatives, deliver engaging presentations, showcase the features of our managed services, and develop tailored solutions for our clients.
To excel in this position, you should possess comprehensive knowledge of managed services operations (ITIL v4), all facets of IT infrastructure, applications, and services, a strong passion for sales, and exceptional communication skills.
Ultimately, a successful Technical Support Specialist enhances sales by effectively representing our service offerings and crafting customer-specific solutions that meet their unique requirements.
MHC GROUP LLC is dedicated to delivering technology services to small and medium-sized enterprises through a managed approach. We specialize in the design, implementation, and management of business networks.
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