Housing Support Specialist

1 week ago

Bloomington, Illinois, United States The Salvation Army USA Central Territory Full time

The Salvation Army USA Central Territory

Position Overview:

Title: Housing Support Specialist (Pathway of Hope Case Manager)

Job Summary: The Housing Support Specialist is responsible for delivering comprehensive supportive services through the Pathway of Hope strengths-based case management model. This role aims to assist individuals and families experiencing homelessness or at risk of becoming homeless, empowering them to take proactive steps to transform their circumstances and improve their quality of life.

Reporting Structure: Reports to the Community & Grant Services Director.

Supervisory Responsibilities: None.

Qualifications: A minimum of two years of relevant experience in case management and client support within the social services sector is required. Candidates should demonstrate a strong commitment to the mission of The Salvation Army and possess the ability to communicate this effectively to others.

Candidates must successfully complete a pre-employment background check and possess a valid driver's license.

Education: A Bachelor's degree is preferred; however, significant relevant experience may be accepted in lieu of formal education.

Skills: The ideal candidate will maintain confidentiality while managing a diverse caseload of vulnerable individuals and families. Flexibility and composure in handling unexpected crises are essential. Proficiency in community resources, strong communication, organizational, and problem-solving skills are required. Familiarity with computer systems, particularly Microsoft Office and social media platforms, is necessary. All employees must pass a background check and motor vehicle record check for driving responsibilities.

Mission Statement:

The Salvation Army is an international movement and an evangelical part of the universal Christian church. Its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Key Responsibilities:

  • Conduct outreach and engagement initiatives within the community to identify and support participants for Housing Support services using the Pathway of Hope approach. Build rapport with the target population to meet eligibility criteria.
  • Manage an appropriate caseload to meet contractual obligations, providing necessary referrals and linkages to community resources.
  • Perform client intake processes, including assessments and follow-ups, while addressing any serious safety or mental health concerns. Provide information on available community resources and referrals as needed.
  • Maintain comprehensive and updated case/service plans that support client stability and self-sufficiency, incorporating both short-term and long-term goals.
  • Ensure accurate documentation of client information in both written and electronic case files, including identification documents, service plans, and advocacy records.
  • Engage in collaborative efforts by participating in supervision meetings, case manager cluster calls, and local team meetings to ensure adherence to best practices.
  • Compile and maintain demographic data on all participants as required.

Timely and accurate entry of all data into the Salvation Army Information Management System is essential.

  • Monitor service and financial data related to the Housing Support program, submitting quarterly reports as required.
  • Maintain a detailed time log of appointments and outreach activities.
  • Collaborate closely with Corps Officers and local agencies to coordinate services effectively.
  • Perform additional duties related to Housing Support as assigned by the supervisor.
  • Travel may be necessary.

Position Classification:

  • Regular Full-Time, Non-Exempt, Salary Range: $20 to $25 per Hour.

Physical Requirements/Work Environment:

This position involves standard office tasks. The individual must be able to communicate effectively, stand, walk, sit, and use hands regularly. The ability to lift up to 30 pounds frequently and up to 50 pounds occasionally is required. Proficiency in using office and computer equipment is necessary. The work environment may vary, including both indoor and outdoor settings.

The Salvation Army is an equal opportunity employer. We encourage applications from individuals who are back-to-work, US Veterans, people with disabilities, those impacted by the justice system, and individuals without a college degree.

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