Technical Support Specialist

2 weeks ago

Miami, Florida, United States United Way Miami Full time
Job Overview

Salary Range: $18.54-$20.30 hourly

Benefits Overview

  • Non-Exempt: 2 Weeks+ Paid Vacation*
  • 12 Paid Holidays
  • 12 Paid Time Off Days
  • Comprehensive Health Benefits Package
  • Wellness Program Reimbursements up to $50/month
  • No-Cost Short Term Disability
  • Life Insurance & AD&D at No Cost (2X Annual Salary)
  • Employee Assistance Program
  • Retirement Plan with Up to 6% Employer Contribution
  • Opportunities for Professional Development
  • Discounted On-Site Childcare Services
  • Tuition Assistance for Early Education Degrees
  • Complimentary Monthly Transit Pass

*Vacation entitlements may vary based on roles, schedules, and tenure

Make a positive impact in our community. Together, we address complex challenges and transform contributions into meaningful change. We advocate for equitable access to quality education, financial stability, and the well-being of all community members.

United Way Miami, Inc. is seeking a Help Desk Technician to enhance our operations. As a Help Desk Technician at United Way Miami, you will deliver technological support to all staff members both on-site and at managed locations.

Key Responsibilities:

Help Desk Support: Provide on-site and remote technical assistance to United Way staff and managed site personnel; diagnose and resolve issues. Duties include resetting passwords, unlocking user accounts, troubleshooting network connectivity problems, installing peripheral devices, and configuring laptops and mobile devices. Address problem areas efficiently and accurately; escalate issues to the Managed IT Support (MITS) vendor as necessary. Conduct technology orientation training for new hires and provide basic application training as required. Manage the internal help desk ticketing system and co-manage the ticketing process. Deliver exceptional customer service by following up with staff to ensure timely resolution of tickets.

  1. Inventory Management: Oversee equipment inventory for United Way, CFE, EHS, and MU, including desktops, mobile devices, and printers/copiers. Assist with upgrade initiatives and schedule adjustments to minimize disruptions. Organize maintenance and warranty information for equipment. Collaborate with vendors to troubleshoot and repair hardware and peripheral devices.
  2. Audio Visual Support: Manage and support audio-visual equipment in conference rooms. Coordinate maintenance with vendors and the Campus Operations Manager. Train staff on equipment usage for all conference rooms. Develop user guides to assist presenters with system setup. Provide assistance to internal and external presenters with equipment setup as needed.
  3. Telecommunications Management: Oversee user access to the telecommunications system, including modifications to user accounts, setup and management of the auto attendant, call queues, phone sets, and video conferencing protocols. Procure, configure, and install new equipment. Provide user training and create documentation.
  • Cybersecurity Support: Assist in the creation and scheduling of simulated cybersecurity phishing emails sent to staff. Review the user list for completion, follow up with staff as necessary, and provide quarterly analysis to management.

United Way Miami is an equal opportunity employer and maintains a drug-free workplace. Please visit our Career site homepage to view our EEO statement and Drug-Free policy.

Education Requirements: High School diploma or equivalent experience.

Experience Requirements: Preferably at least one year of experience in IT.

Technology Requirements: Familiarity with various operating systems such as Windows 10 and Apple iOS. Intermediate proficiency in Microsoft Office 2019 and Office 365 applications.

Essential Skills: Excellent communication and customer service skills are essential.

Career Development: We promote growth by offering formal and informal development programs, coaching, and on-the-job challenges. We encourage inquiries, risk-taking, and exploration of possibilities.

Apply with confidence. Research indicates that individuals, particularly people of color and women, may hesitate if they don't meet every requirement. At United Way Miami, we value diversity and inclusion. If you are enthusiastic about a role, we encourage you to apply, even if your experience or education isn't an exact match. You could be the ideal candidate for this position or discover other exciting opportunities within our organization.

  • Technical Support Specialist

    2 days ago

    Miami, Florida, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators, and technical...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Nerdteck Inc Full time

    Job OverviewAs a Technical Support Specialist at Nerdteck Inc, you will be responsible for ensuring the smooth operation of computer systems and providing exceptional support to our clients.Key ResponsibilitiesSystem Maintenance: Perform regular maintenance and repairs on personal computers.Data Recovery: Assist in the recovery of lost data to ensure minimal...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States TEKsystems Full time

    Job OverviewAs a Technical Support Specialist, you will be responsible for delivering exceptional IT assistance through various communication channels, including phone and chat. Your role will involve:Acquiring knowledge of new support technologies as needed.Executing administrative responsibilities related to time management and other miscellaneous...

  • Technical Support Specialist

    3 days ago

    Miami, Florida, United States Vision-Box Full time

    Job DescriptionOverviewVision-Box is a leading provider of innovative technology solutions for the aviation and travel industries. We are seeking a highly skilled and experienced Technical Support Specialist to join our team.Key ResponsibilitiesDeploy, install, test, and configure new systems to ensure seamless integration and optimal performance.Support the...

  • Technical Support Specialist

    2 weeks ago

    Miami, Florida, United States Del Monte Fresh Produce Company NA Inc Full time

    Job OverviewPosition Summary:The IT Support Specialist is accountable for delivering comprehensive technical assistance (both hardware and software) to the user base. This role involves maintaining business applications, diagnosing system issues, fostering effective system utilization, and ensuring timely incident resolution in accordance with service level...

  • Technical Support Specialist

    5 days ago

    Miami, Florida, United States CGS Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Administrator to join our team at CGS. As a key member of our IT department, you will be responsible for managing the archiving of Relativity databases and developing workflow processes to ensure compliance with destruction/deletion policies.Key ResponsibilitiesManage the archiving of Relativity...

  • Technical Support Specialist

    1 day ago

    Miami, Florida, United States CGS Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Administrator to join our team at CGS. As a key member of our IT department, you will be responsible for managing the archiving of Relativity databases and developing workflow processes to ensure compliance with destruction/deletion policies.Key ResponsibilitiesManage the archiving of Relativity...

  • Technical Support Specialist

    2 weeks ago

    Miami, Florida, United States Recruiter Full time

    Job OverviewWe are seeking a Technical Support Specialist to provide essential assistance in delivering our company's services through various communication channels.The ideal candidate will engage with clients with professionalism and respect, showcasing our commitment to exceptional service and in-depth knowledge of our offerings and internal procedures....

  • Technical Support Analyst

    2 weeks ago

    Miami, Florida, United States 21 AIR LLC Full time

    Job OverviewThe IT Support Specialist plays a crucial role in delivering technical support and assistance to users within the organization. This position focuses on troubleshooting, diagnosing, and resolving both hardware and software challenges, while also aiding in network and system upkeep.Key Responsibilities:User Assistance: Deliver technical support to...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a distinguished investment management firm that excels in the acquisition, management, and servicing of both residential and commercial mortgage loans and related assets. Their dedication to innovative solutions, disciplined investment strategies, and outstanding client service has positioned...

  • Technical Support Specialist

    2 weeks ago

    Miami, Florida, United States Summit Staffing Partners Full time

    OverviewSummit Staffing Partners is a distinguished firm in the investment management sector, focusing on the acquisition, management, and servicing of both residential and commercial mortgage loans, along with mortgage-related assets. Their dedication to innovative solutions, disciplined investment strategies, and outstanding client service has positioned...

  • Technical Support Specialist

    2 weeks ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is representing a distinguished investment management organization that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans along with mortgage-related assets. Their dedication to pioneering solutions, disciplined investment methodologies, and outstanding client...

  • Technical Support Specialist

    2 weeks ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is a leading firm in the investment management sector, focusing on the acquisition, oversight, and servicing of both residential and commercial mortgage loans and related assets. With a dedication to innovative solutions and exceptional client service, they have established a reputation as a trusted leader in asset...

  • Technical Support Representative

    5 days ago

    Miami, Florida, United States Real Time Technologies, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bilingual Client Support Specialist to join our team at Real Time Technologies, LLC. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance and support to our clients.Key ResponsibilitiesTechnical Support: Provide timely and effective...

  • Technical Support Specialist

    2 weeks ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a leading investment management firm that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans and related assets. Their dedication to innovative strategies, disciplined investment practices, and outstanding client relations has positioned them as...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Amivision Full time

    Position OverviewAmivision is on the lookout for a dedicated and skilled IT Support Technician to enhance our vibrant IT department. In this role, you will be instrumental in maintaining the integrity of our IT systems and delivering outstanding technical assistance to our staff.Key Responsibilities:Deliver first-rate technical assistance to team members...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Aegistech Full time

    A Technical Support Consultant position is available with Aegistech, a leading firm in the financial sector. This role is on-site and focuses on providing exceptional support to clients.Key Responsibilities:Addressing client support inquiries and issues.Engaging with clients to identify the nature of their concerns and gathering necessary...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Edgeuno Full time

    Job OverviewSalary: As the IT Support Analyst at EdgeUno, you will play a crucial role in our organization, concentrating on technical support, logistics, and data center management. This entry-level role presents an exciting opportunity for a driven individual with a constructive mindset to contribute to our telecommunications logistics operations.Key...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Edgeuno Full time

    Job OverviewSalary: As the IT Support Analyst at EdgeUno, you will play a crucial role in our organization, concentrating on IT assistance, logistics, and data center management. This entry-level role presents an exciting opportunity for a driven individual with a positive mindset to enhance our telecommunications logistics operations.Key...

  • Senior Technical Support Specialist for Aftersales Operations

    2 weeks ago

    Miami, Florida, United States Porsche Full time

    Job OverviewPosition SummaryThe Senior Technical Support Specialist for Aftersales is tasked with delivering expert technical assistance across all inquiries and issues within the PLA region. This role acts as the primary technical authority for a fleet of over 44,000 vehicles and supports 180 technicians across various markets. The individual serves as a...