Technical Support Specialist

1 week ago


Miami, Florida, United States Edgeuno Full time
Job Overview

Salary:
As the IT Support Analyst at EdgeUno, you will play a crucial role in our organization, concentrating on IT assistance, logistics, and data center management. This entry-level role presents an exciting opportunity for a driven individual with a positive mindset to enhance our telecommunications logistics operations.

Key Responsibilities

Technical Support:
Deliver technical support to end-users, addressing hardware and software challenges.
Assist in the upkeep and troubleshooting of IT devices and systems.
Work alongside the IT team to guarantee the seamless operation of technological infrastructure.

Data Center Management:
Support tasks related to data center oversight, including server upkeep, upgrades, and troubleshooting.
Assist in the rollout and administration of IT systems within the data center setting.
Monitor and react to alerts and incidents impacting data center functions.

Logistics Assistance:
Collaborate with logistics teams to incorporate IT solutions.
Oversee IT equipment shipments, inventory control, and tracking.

Documentation:
Maintain precise and current documentation of IT systems, configurations, and procedures.
Contribute to the creation of IT documentation for training objectives.

Collaboration:
Engage closely with cross-functional teams to comprehend IT requirements within telecommunications logistics operations.
Partner with vendors and internal stakeholders to ensure effective IT support.

Qualifications
  • Positive and proactive demeanor with a readiness to learn in a dynamic environment.
  • Strong analytical skills with the capability to resolve IT issues efficiently.
  • Fundamental understanding of IT systems, networks, and telecommunications technologies.
  • Familiarity with data center operations, including server maintenance and monitoring.
  • Excellent communication abilities, both written and verbal in English; proficiency in Spanish/Portuguese is advantageous.
  • Capacity to collaborate and work effectively in a team-oriented setting.
  • Flexibility and adaptability to address the changing demands of the telecommunications sector.
  • Prior experience or coursework in IT-related fields is beneficial.
What We Provide

At EdgeUno, we offer a competitive compensation package, along with development and training opportunities to help you achieve your career aspirations. We foster a supportive environment where you can express yourself, share your ideas, and build valuable partnerships. We seek individuals who share our enthusiasm for innovation and our dedication to delivering a comprehensive experience for cloud, gaming, streaming, and content companies aiming to expand in Latin America with a customer-first approach.



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