Senior Technical Support Specialist for Aftersales Operations

2 weeks ago


Miami, Florida, United States Porsche Full time
Job Overview

Position Summary

The Senior Technical Support Specialist for Aftersales is tasked with delivering expert technical assistance across all inquiries and issues within the PLA region. This role acts as the primary technical authority for a fleet of over 44,000 vehicles and supports 180 technicians across various markets. The individual serves as a crucial link between dealers/importers and Porsche's headquarters in Germany, ensuring seamless communication and support. Additionally, this position plays a vital role in regional quality assessments for the Research and Development departments at Porsche.

Key Responsibilities

Technical Market Assistance

  • Deliver comprehensive technical support for all Porsche vehicles and technologies through a ticketing system and hotline.
  • Provide specialized High Voltage Expert assistance for hybrid and battery electric vehicles (BEVs).
  • Ensure effective vehicle repairs by offering economical and customer-focused solutions.
  • Monitor ticket cases for reporting and analysis purposes.
  • Relay feedback to the R&D departments at Porsche regarding technical issues and vehicle quality.

Diagnostic System Support
  • Administer diagnostic testing tools and provide IT support for market operations.
  • Oversee the licensing process for diagnostic systems.
  • Manage the rollout of new diagnostic tool generations, including the ordering process and infrastructure readiness.

Additional Duties
  • Collaborate with the CRM manager to address technical inquiries in customer cases, aiming for optimal customer satisfaction.
  • Oversee Aftersales technical systems support and provide training on these systems.
  • Participate in and present at conferences hosted by Porsche AG and Porsche Latin America.
  • Serve as a backup technician to perform battery repairs on-site, contingent on qualification.
  • Undertake other responsibilities as assigned.

Qualifications

Education:
  • Degree in Automotive Technology.
  • Highest level of technician certification (equivalent to Porsche ZPT Gold certified technician).
  • Advanced certification in High Voltage systems (equivalent to Porsche High Voltage Expert).
  • Certification in battery repairs for BEV and PHEV vehicles.

Experience:
  • Minimum of 5 years of experience in a workshop or dealership as a technician, preferably in a leadership capacity.
  • At least 3 years of technical support experience for a premium automotive brand at the manufacturer or importer level.
  • In-depth technical knowledge of Porsche or other premium brand vehicles.

Skills:
  • Excellent communication abilities.
  • Proficiency in English and Spanish; German is a plus.
  • Capability to manage multiple tasks and projects simultaneously.
  • Strong analytical and creative problem-solving skills.
  • Highly organized with a keen attention to detail; adept at setting and meeting strict deadlines.
  • Self-motivated and able to work independently.
  • Customer service-oriented mindset.
  • Experience in coaching or mentoring.
  • Ability to work under pressure.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Travel Requirements:
Work Schedule: 40 hours per week

Physical Requirements:
  • Ability to lift up to 15 pounds occasionally.
  • Must be capable of performing tasks that require talking, hearing, walking, sitting, standing, and climbing stairs, with extended periods of sitting at a desk and working on a computer.
  • Ability to work effectively in a dynamic office environment.
  • This role operates in both an automotive workshop and office setting, utilizing standard office equipment. Exposure to fumes, moving mechanical parts, and noise is expected.

Company Profile

Porsche is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all individuals, basing our employment decisions on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices based on any characteristic protected by law.

  • Miami, Florida, United States CGS Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Administrator to join our team at CGS. As a key member of our IT department, you will be responsible for managing the archiving of Relativity databases and developing workflow processes to ensure compliance with destruction/deletion policies.Key ResponsibilitiesManage the archiving of Relativity...


  • Miami, Florida, United States CGS Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Administrator to join our team at CGS. As a key member of our IT department, you will be responsible for managing the archiving of Relativity databases and developing workflow processes to ensure compliance with destruction/deletion policies.Key ResponsibilitiesManage the archiving of Relativity...


  • Miami, Florida, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators, and technical...


  • Miami, Florida, United States Nerdteck Inc Full time

    Job OverviewAs a Technical Support Specialist at Nerdteck Inc, you will be responsible for ensuring the smooth operation of computer systems and providing exceptional support to our clients.Key ResponsibilitiesSystem Maintenance: Perform regular maintenance and repairs on personal computers.Data Recovery: Assist in the recovery of lost data to ensure minimal...


  • Miami, Florida, United States TEKsystems Full time

    Job OverviewAs a Technical Support Specialist, you will be responsible for delivering exceptional IT assistance through various communication channels, including phone and chat. Your role will involve:Acquiring knowledge of new support technologies as needed.Executing administrative responsibilities related to time management and other miscellaneous...


  • Miami, Florida, United States Vision-Box Full time

    Job DescriptionOverviewVision-Box is a leading provider of innovative technology solutions for the aviation and travel industries. We are seeking a highly skilled and experienced Technical Support Specialist to join our team.Key ResponsibilitiesDeploy, install, test, and configure new systems to ensure seamless integration and optimal performance.Support the...


  • Miami, Florida, United States BGM Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Inside Service Engineer to join our Managed Service (MSP) team at BGM Group. The successful candidate will provide fast and effective technical assistance to our end-user clients on a daily basis, addressing a variety of technical issues and working to resolve them efficiently.Key...


  • Miami, Florida, United States Del Monte Fresh Produce Company NA Inc Full time

    Job OverviewPosition Summary:The IT Support Specialist is accountable for delivering comprehensive technical assistance (both hardware and software) to the user base. This role involves maintaining business applications, diagnosing system issues, fostering effective system utilization, and ensuring timely incident resolution in accordance with service level...


  • Miami, Florida, United States BGM Group Full time

    Job OverviewSalary Range: $70,000 - $90,000About BGM Group:BGM Group is a leading technology and consulting firm dedicated to helping organizations optimize their operations through effective IT solutions. With a commitment to excellence, we pride ourselves on fostering a collaborative environment where innovative ideas thrive.We are currently seeking a...


  • Miami, Florida, United States Lawelawe Defense Inc Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Senior Military Information Support Operations Specialist to join our team at Lawelawe Defense Inc. As a key member of our organization, you will play a critical role in supporting our clients' information operations and military information support needs.Key Responsibilities:Provide expert advice...


  • Miami, Florida, United States 21 AIR LLC Full time

    Job OverviewThe IT Support Specialist plays a crucial role in delivering technical support and assistance to users within the organization. This position focuses on troubleshooting, diagnosing, and resolving both hardware and software challenges, while also aiding in network and system upkeep.Key Responsibilities:User Assistance: Deliver technical support to...


  • Miami, Florida, United States Recruiter Full time

    Job OverviewWe are seeking a Technical Support Specialist to provide essential assistance in delivering our company's services through various communication channels.The ideal candidate will engage with clients with professionalism and respect, showcasing our commitment to exceptional service and in-depth knowledge of our offerings and internal procedures....


  • Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a leading investment management firm that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans and related assets. Their dedication to innovative strategies, disciplined investment practices, and outstanding client relations has positioned them as...


  • Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is representing a distinguished investment management organization that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans along with mortgage-related assets. Their dedication to pioneering solutions, disciplined investment methodologies, and outstanding client...


  • Miami, Florida, United States Amivision Full time

    Position OverviewAmivision is on the lookout for a dedicated and skilled IT Support Technician to enhance our vibrant IT department. In this role, you will be instrumental in maintaining the integrity of our IT systems and delivering outstanding technical assistance to our staff.Key Responsibilities:Deliver first-rate technical assistance to team members...


  • Miami, Florida, United States Edgeuno Full time

    Job OverviewSalary: As the IT Support Analyst at EdgeUno, you will play a crucial role in our organization, concentrating on IT assistance, logistics, and data center management. This entry-level role presents an exciting opportunity for a driven individual with a positive mindset to enhance our telecommunications logistics operations.Key...


  • Miami, Florida, United States Real Time Technologies, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bilingual Client Support Specialist to join our team at Real Time Technologies, LLC. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance and support to our clients.Key ResponsibilitiesTechnical Support: Provide timely and effective...


  • Miami, Florida, United States Edgeuno Full time

    Job OverviewSalary: As the IT Support Analyst at EdgeUno, you will play a crucial role in our organization, concentrating on technical support, logistics, and data center management. This entry-level role presents an exciting opportunity for a driven individual with a constructive mindset to contribute to our telecommunications logistics operations.Key...


  • Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a distinguished investment management firm that excels in the acquisition, management, and servicing of both residential and commercial mortgage loans and related assets. Their dedication to innovative solutions, disciplined investment strategies, and outstanding client service has positioned...


  • Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is a leading firm in the investment management sector, focusing on the acquisition, oversight, and servicing of both residential and commercial mortgage loans and related assets. With a dedication to innovative solutions and exceptional client service, they have established a reputation as a trusted leader in asset...