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Technical Support Specialist
2 months ago
Salary:
As the IT Support Analyst at EdgeUno, you will play a crucial role in our organization, concentrating on technical support, logistics, and data center management. This entry-level role presents an exciting opportunity for a driven individual with a constructive mindset to contribute to our telecommunications logistics operations.
Technical Support:
Deliver assistance to end-users by addressing hardware and software challenges.
Support the upkeep and troubleshooting of IT equipment and systems.
Work alongside the IT team to guarantee the efficient operation of technology infrastructure.
Data Center Management:
Assist with tasks related to data center oversight, including server upkeep, upgrades, and troubleshooting.
Help in the deployment and management of IT systems within the data center setting.
Monitor and react to alerts and incidents impacting data center functions.
Logistics Assistance:
Collaborate with logistics teams to incorporate IT solutions.
Oversee IT equipment shipments, inventory control, and tracking.
Documentation:
Ensure accurate and current documentation of IT systems, configurations, and procedures.
Contribute to the creation of IT documentation for training purposes.
Collaboration:
Engage closely with cross-functional teams to comprehend IT requirements within the telecommunications logistics sector.
Work with vendors and internal stakeholders to ensure seamless IT support.
- Proactive and positive attitude with a readiness to learn in a dynamic environment.
- Strong analytical skills with the capability to effectively troubleshoot IT issues.
- Fundamental understanding of IT systems, networks, and telecommunications technologies.
- Familiarity with data center operations, including server maintenance and monitoring.
- Excellent communication abilities, both written and verbal in English; Spanish/Portuguese is advantageous.
- Capacity to collaborate and function effectively in a team-oriented atmosphere.
- Flexibility and adaptability to meet the changing demands of the telecommunications industry.
- Prior experience or coursework in IT-related fields is beneficial.
At EdgeUno, we offer a competitive compensation package, opportunities for development and training to help you achieve your career aspirations, and a supportive environment where you can express yourself, share your ideas, and build meaningful partnerships. We seek individuals who share our enthusiasm for innovation and our dedication to delivering a comprehensive experience for cloud, gaming, streaming, and content companies aiming to expand in Latin America with a customer-centric approach.
