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Technical Support Specialist

2 months ago


Miami, Florida, United States Vision-Box Full time
Job Description

Overview

Vision-Box is a leading provider of innovative technology solutions for the aviation and travel industries. We are seeking a highly skilled and experienced Technical Support Specialist to join our team.

Key Responsibilities

  • Deploy, install, test, and configure new systems to ensure seamless integration and optimal performance.
  • Support the setup of exhibitions and demonstration activities to showcase our cutting-edge technology.
  • Perform hardware, firmware, and software updates at the touchpoint level, including licenses and patches, to maintain system integrity and security.
  • Conduct hands-on troubleshooting at the touchpoint level to identify and resolve technical issues efficiently.
  • Liaise with customers on-site, remotely, and proactively communicate with the TSS Coordinator, SDM, and PM to escalate issues and identify areas for improvement.
  • Develop knowledge articles for the Knowledge Management Database to ensure that technical information is readily available and easily accessible.
  • Comply with company policies, including Health and Safety, Vehicle use, Expenses, and ensure that Environment and Health & Safety are integrated into all activities.
  • Ensure adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001, and ISO 45001 compliance is strictly maintained.
  • Complete all compulsory training related to EHS and information security and data privacy.
  • Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste.

Requirements

  • Experience working with Windows Operating Systems.
  • Experience in supporting systems remotely and building PCs or servers.
  • 2 years of related professional experience.
  • MS Office skills.
  • Experience in diagnosing hardware and software-related faults.
  • Working knowledge of networking infrastructure, cabling, electrical schematics, and electromechanical equipment.
  • Experience in software product support and complex troubleshooting skills.
  • Experience of working within an international culture.
  • Experience of working in an ITIL service environment.
  • Experience working in Airports, Security, or similar environments (nice to have).
  • Ability to work under pressure, problem-solving, time management, and autonomy.
  • Fluent in English.
  • Availability to travel.

Why Join Vision-Box?

Vision-Box is a full-stack technology company working with the latest technologies. We bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers. We've grown rapidly in the last 10 years and offer opportunities to travel to some of the world's most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.