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Technical Support Specialist
2 months ago
Position Overview
Summit Staffing Partners is representing a distinguished investment management organization that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans along with mortgage-related assets. Their dedication to pioneering solutions, disciplined investment methodologies, and outstanding client service has positioned them as a trusted authority in the asset management sector. They are currently in search of a proactive Desktop Support Engineer to collaborate with various teams to devise and execute solutions that align with their operational goals.
This role offers a hybrid work model, allowing for a combination of in-office and remote work.
Role Responsibilities
As a Desktop Support Engineer, you will be instrumental in setting technical benchmarks for workstations, pinpointing areas for enhancement, and guaranteeing peak system performance. Your responsibilities will include:
- System Analysis and Implementation: Evaluate, transition, and deploy computer applications, systems, and network setups. Design, document, and script intricate new software rollouts.
- Technical Standards and Improvement: Work alongside the team to define technical benchmarks for workstations and identify enhancement opportunities.
- System Performance Monitoring: Oversee system performance to ensure optimal operation.
- JAMF Pro Administration: Administer, configure, and manage JAMF Pro, JAMF Protect, and JAMF Connect. Implement CIS Benchmarks and execute Apple Script and bash/shell scripting.
- FileVault2 Management: Oversee FileVault2 enterprise configurations.
- Technical Issue Escalation: Direct and escalate technical issues to the relevant support teams. Collaborate with technicians on root cause analysis and communicate effectively regarding end-user support matters.
- Project Support: Engage in and provide assistance with IT and business initiatives.
- System Oversight: Maintain comprehensive oversight of all systems managed by the Desktop Support Engineering team.
- User Consultation: Conduct system analysis for reported issues, including consultations with users. Serve as the escalation point for technical issues within the team.
- Testing Management: Oversee testing activities for workstations, laptops, VMs, and other dependent systems across the organization for patching and vulnerability assessments.
- Service Desk Monitoring: Supervise the desktop services engineering queue through the service desk system to ensure 100% satisfaction and address incidents and requests to meet service level agreements.
- Configuration Management: Manage configuration site collection maintenance and Windows Configuration power management rules.
Qualifications
Technical Skills:
- Advanced troubleshooting capabilities for Mac OS.
- Expertise in JAMF Pro, JAMF Connect, and JAMF Protect.
- Familiarity with SCCM and/or Tanium is advantageous.
- Advanced troubleshooting skills for Windows Desktop OS is a plus.
Interpersonal Skills:
- Exceptional interpersonal abilities with a talent for establishing and nurturing effective working relationships.
- A strong sense of integrity and accountability.
- Highly organized and adept at thriving in a dynamic environment.
- A genuine passion and intellectual curiosity to uncover and harness business value.
Education and Experience:
- A Bachelor’s degree and a minimum of 3-5+ years of pertinent IT experience.
- Extensive experience in advanced troubleshooting of Mac OS.
- Proficiency in JAMF Pro, JAMF Connect, and JAMF Protect.
- Knowledge in SCCM and/or Tanium is a plus.
- Advanced troubleshooting skills for Windows Desktop OS is a plus.
Work Arrangement and Benefits:
- This position requires in-office presence three days a week.
- Summit Staffing Partners offers a competitive compensation package, comprehensive benefits, and opportunities for professional development.
