Client Success Specialist

2 weeks ago

Clifton Park, New York, United States Trenchless Today LLC. Full time
Job Overview

Customer Success Manager

About Our Company:

Trenchless Today LLC. is a family-owned and operated enterprise specializing in pipe rehabilitation. We prioritize growth not just through numbers but by fostering opportunities. In recent years, we have broadened our scope, enhanced our methodologies, and attracted exceptional talent, all while adhering to our fundamental values.

As we continue to expand, we are eager to find enthusiastic and driven individuals to help shape our future. Our growth presents more avenues for career advancement, fresh challenges, and the opportunity to be part of a vibrant, forward-thinking team.

We seek to hire a candidate with a background in Customer Service and Management. The ideal individual will excel at cultivating relationships over the phone, assisting in resolving customer issues, and possess strong organizational, time management, and leadership abilities. If you are prepared to grow with us and make a significant impact, we would be delighted to hear from you.

Key Responsibilities:

  • Handle incoming customer inquiries efficiently.
  • Maintain a positive, empathetic, and professional demeanor towards customers at all times.
  • Engage with customers through various communication channels (email, text, phone).
  • Address and resolve customer complaints effectively.
  • Possess comprehensive knowledge of our products/services to provide accurate information.
  • Document customer interactions, transactions, and feedback using our CRM software.
  • Collaborate and communicate with team members.
  • Ensure adherence to company processes and protocols.
  • Provide insights on the efficiency of the customer service operations.
  • Update and maintain the accuracy of company records.
  • Guide and train Customer Success Associates, leading the department towards achieving company objectives.

Qualifications:

  • Essential traits: friendly, optimistic, solution-oriented, empathetic, organized, and detail-oriented.
  • Able to work independently and as a collaborative team member.
  • Comfortable interacting with customers via phone.
  • Punctual and reliable.
  • Team-oriented mindset.
  • Open to coaching and training.
  • Strong work ethic.
  • Ability to multitask across multiple computer screens while on calls.
  • Prior experience as a Customer Service Representative in a service-oriented company is required.
  • Familiarity with Google Drive.
  • Excellent written and verbal communication skills.
  • Experience with Service Titan or similar CRM software is advantageous.
  • A college degree is a plus but not mandatory.

What We Provide:

  • Opportunities for advancement within the company.
  • Leadership in technology.
  • Training and education in our industry.
  • Certification programs.
  • Health, vision, and dental benefits at no cost to employees.
  • Paid holidays, vacations, and PTO.
  • Company outings that have included various recreational activities.

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