Client Support Specialist

2 weeks ago


Sunland Park, New Mexico, United States BCforward Full time
Position Title: Client Support Specialist

Company: BCforward

Location: Hybrid Model

Working Hours: 9am to 5:30pm, Monday to Friday

Compensation: $20-22 per hour

Employment Type: Hybrid - 4 days in-office, 1 day remote (initial training conducted onsite for 5 weeks)

Contract Duration: 6 months with potential for extension

Role Overview:

As a Client Support Specialist, you will be the primary point of contact for addressing client inquiries and resolving issues. Your responsibilities will include:

  • Providing exceptional service and support to clients, ensuring their satisfaction and loyalty.
  • Assisting clients with technology-related questions and training their users effectively.
  • Maintaining a high standard of professionalism and communication, both verbally and in writing.

Key Responsibilities:

  1. Client Engagement: Build and nurture relationships with clients through various communication channels, striving to exceed their expectations.
  2. Problem Resolution: Utilize your expertise to address time-sensitive client issues, taking a comprehensive approach to find effective solutions.
  3. Education and Guidance: Share your knowledge of products and services to help clients understand their value and provide recommendations for best practices.
  4. Organizational Skills: Manage a high volume of inbound inquiries while adhering to a structured daily schedule.

What to Expect:

In this role, you will experience a dynamic work environment where each day presents new challenges and opportunities to assist clients. Your ability to communicate clearly and build rapport will be essential in achieving high client satisfaction scores. You will be supported by comprehensive training to ensure your success in this position.

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