Client Relations Specialist
2 weeks ago
POSITION SUMMARY:
The TIMOTHY J MCGRATH Agency is in search of a detail-oriented and proactive professional to handle administrative responsibilities and assist insurance agents in attracting and retaining clients. As a Client Relations Specialist, your meticulous nature, commitment to customer satisfaction, and sales orientation will prepare you for this dynamic role. Your efforts as a driven individual who excels in a fast-paced setting will create opportunities for career advancement and increased earnings.
KEY RESPONSIBILITIES:
- Develop and maintain strong customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
- Utilize a customer-centric, needs-based assessment approach to inform clients about available insurance solutions.
- Employ exceptional communication skills to effectively address customer needs while fostering business growth.
REQUIRED QUALIFICATIONS:
- Strong dedication to customer service excellence.
- Experience in sales (including but not limited to outside sales, inside sales, retail sales, or telemarketing) is preferred but not mandatory.
- Ability to obtain necessary Property and Casualty License.
- Ability to secure a Life/Health License.
- Capability to meet mutually established marketing objectives.
- Interest in promoting products and services tailored to customer requirements.
EMPLOYEE BENEFITS:
- Hourly wage plus commission/bonus structure.
- Paid time off, including vacation and personal/sick days.
- Employer retirement matching program.
- Opportunities for professional growth and advancement within the agency.
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