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Client Care Specialist

2 months ago

Rego Park, New York, United States Momentum Resource Solutions Full time
Job Overview

Schedule: Tuesday-Saturday from 9 a.m.-5 p.m.

POSITION SUMMARY:

The Client Care Specialist serves as a vital member of the direct support team, assisting individuals in the Momentum Resource Solutions housing programs to achieve greater independence within the community.

PRIMARY RESPONSIBILITIES:

Resident Assistance

  • May manage a caseload of clients.
  • Delivers services to clients in alignment with program guidelines and organizational mission.
  • Assesses and evaluates independent living capabilities, aiding clients in reaching personal objectives.
  • Acts as an advocate for clients when interacting with other service providers.
  • If managing a caseload, connects clients with community-based treatment and collaborates with other service providers to coordinate care.
  • If managing a caseload, engages in person-centered and collaborative service planning with clients, ensuring that service plans are completed and signed in accordance with regulatory standards.
  • Clarifies and explains organizational policies and procedures to clients.
  • Guides clients towards achieving medication management independence through appropriate, individualized interventions.
  • Conducts regular inspections of living units/apartments.
  • Provides transportation support for clients to appointments as necessary.
  • Assists clients with moving, carrying groceries, laundry, and other household tasks as required.

Administrative Duties and CoordinationParticipates in routine staff meetings and training sessions, with potential travel to off-site events.Contributes to the planning and execution of special events and holiday celebrations.Maintains timely and accurate documentation of all client interactions, including progress notes and relevant information.Ensures that progress notes meet documentation requirements for billing purposes, if applicable.Files incident reports as necessary.Facilitates monthly meetings among roommates when appropriate.

CORE COMPETENCIES for this role include:

Knowledge and AttributesUnderstanding of the impact of mental health issues, substance use disorders, or trauma on individuals in the community.Experience working with individuals facing serious mental health challenges, substance use disorders, or trauma is essential.Familiarity with local and state health and human service systems and their navigation.Awareness of the complexities involved in stabilization and recovery processes.Commitment to supporting individuals with serious mental health conditions, substance use issues, a history of trauma, and/or homelessness.Compassion and respect for individuals in vulnerable situations.Willingness to approach work through an anti-racist perspective, engaging in ongoing learning to support a diverse client population.Ability to maintain composure in various situations, including those that may be stressful.Patience and empathy for individuals on their recovery journey.

SkillsCommunication: Effectively conveys information both verbally and in writing; practices active listening; engages clients with respect.Self-sufficiency and initiative: Independently assesses, initiates, and completes tasks; contributes to the organization's mission and team objectives; seeks professional development opportunities.Interpersonal relations: Demonstrates cultural sensitivity and interacts with colleagues and clients in a professional and respectful manner.Problem-solving: Analyzes situations objectively and independently generates or researches solutions.Quality assurance: Attends to detail, adheres to standard operating procedures, and consistently produces high-quality work.Teamwork: Collaborates effectively with teams and models constructive teamwork, responding positively to feedback.Organizational skills: Manages time efficiently; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates adaptability.Crisis management: Identifies potential crises in the environment, maintains calm during crises, and possesses or is willing to learn crisis de-escalation techniques.Good judgement: Manages risks and ensures the safety of clients, recognizing and acting on situations that require intervention from a supervisor or higher authority.

EDUCATIONAL/TRAINING REQUIREMENTS:Associate's degree with two years of experience in a community mental health setting orHigh School diploma or equivalent with at least five (5) years of experience in a community mental health environment.

COMPUTER SKILLS REQUIRED:Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, etc.).Willingness and ability to learn new systems and software applications.