Insurance Customer Service Specialist

2 weeks ago


Clifton Park, New York, United States Doug Neil Insurance Agency Full time
Job Overview

Are you seeking a chance to utilize your skills in a rewarding environment?

Doug Neil Insurance Agency is in search of a motivated and cheerful individual to become a part of our exceptional team as a Full-Time Insurance Customer Service Specialist. In this role, you will leverage your professional attitude, eagerness to learn, and outstanding communication abilities to assist both new and existing clients in achieving our agency's sales objectives and service benchmarks.

No Prior Insurance Experience? That's Alright

If you have demonstrated your customer service and communication prowess in another field and are ready to embark on a new career journey, we are prepared to equip you with all the necessary knowledge about insurance. We will even cover the costs for you to obtain your insurance license. Entry-level candidates will start with a competitive base salary and have the potential to earn additional commission in their first year.

Are You an Experienced Insurance Customer Service Specialist? Fantastic

If you are a seasoned insurance customer service professional seeking a fresh opportunity, this position is ideal for you. Experienced candidates will receive a competitive base salary, with top performers having earned substantial commissions in the previous year. You will also have access to further training and development opportunities, making this an excellent chance to transfer your skills to our agency and enhance your expertise. We are committed to ensuring you provide the highest level of service to our valued clients.

If you are enthusiastic, eager to learn, and ready to deliver an exceptional experience for each client, this position is tailored for you.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Flexible Work Schedule

Paid Time Off (PTO)

Monday to Friday Schedule

Hands-on Training

Opportunities for Career Advancement


Key Responsibilities

Excel in building relationships.

Maintain client connections through follow-up communications.

Process requests for policy changes.

Manage incoming claims calls from clients and ensure follow-up.

Warmly greet all clients entering the office.

Collect premium payments from clients.


Qualifications

Exhibit a genuine willingness to learn, be resourceful, and open to coaching.

Demonstrate a proactive approach with a sense of urgency.

Establish relationships from the ground up.

Ability to multi-task, follow through, and ensure follow-up.

Possess excellent communication and interpersonal skills.



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