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Client Relations Specialist

2 months ago

Palisades Park, New Jersey, United States Amy Seong - State Farm Agent Full time
Position Overview

ROLE SUMMARY:
As a Client Relations Specialist at Amy Seong - State Farm Agent, you will cultivate outstanding client interactions that contribute to the success of a thriving insurance practice. Your meticulous attention to detail, strong customer service aptitude, and genuine desire to assist individuals make you an excellent candidate for this role. You will advance your career while addressing client inquiries, collaborating with fellow team members, and proactively identifying the needs of the community you serve.


We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in our team member. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.


KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, precise, and courteous customer support. This includes addressing questions related to insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Employ a customer-oriented, needs-based assessment approach to inform clients about available insurance solutions.
  • Utilize effective communication skills to meet customer needs efficiently while fostering business growth.
ESSENTIAL QUALIFICATIONS:
  • Committed to providing exceptional customer service.
  • Able to connect with clients, address their inquiries, and foresee their requirements.
  • Outstanding communication abilities to assist clients and collaborate with other team members.
  • Proactive in identifying and resolving issues.
OFFERED BENEFITS:
  • Hourly compensation supplemented by commission and bonuses.
  • Opportunities for professional growth and advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience that contributes to career development.