Luxury Sales Consultant III

1 week ago

Oklahoma City, Oklahoma, United States Tapestry Full time

Tapestry is a renowned global fashion brand, established in New York in 1941. Guided by the vision of our Creative Director, we embody the inclusive and bold spirit of our origins, crafting exquisite products designed to empower individuality.

As a proud member of the Tapestry family, we are committed to pushing boundaries and fostering innovation while embracing inclusivity. To learn more about our dedication to equity, inclusion, and diversity, please visit our Our People page.

We are recognized as a leading design house of modern luxury accessories and lifestyle collections, with a legacy rooted in exceptional craftsmanship. Our brand reflects a free-spirited, all-American ethos, reinterpreting luxury for the contemporary world with authenticity and creativity. The Coach name is synonymous with effortless New York style globally.

Sales and Customer Engagement

  • Aligns decisions with organizational goals and values.
  • Collaborates with management to develop personalized sales and client engagement strategies.
  • Addresses customer needs with innovative and proactive solutions.
  • Establishes credibility as a fashion advisor by staying informed on market trends.
  • Adapts to local market changes that may influence business outcomes and supports local sales initiatives.
  • Creates a positive customer experience by presenting oneself in a polished and professional manner.
  • Exemplifies the brand's selling and service standards consistently.
  • Influences purchasing decisions through a balanced approach of patience and assertiveness.
  • Takes ownership of results, remaining aware of personal and store performance metrics.
  • Adjusts personal selling techniques to enhance overall store performance.
  • Exhibits friendly, confident, and genuine service skills.
  • Discusses product features and enhances sales by suggesting complementary items.
  • Manages multiple customer interactions effectively.
  • Maintains consistent follow-up with customers to encourage sales closure.
  • Develops product knowledge and stays updated on current collections.
  • Understands competitive landscape and leverages this knowledge to build customer relationships.
  • Drives business growth through effective sales strategies and customer relationship management.
  • Adapts approach based on customer cues to meet their needs.
  • Builds enduring relationships with customers.
  • Completes daily tasks efficiently without compromising service quality.

Workplace Culture

  • Inspires enthusiasm and positivity towards shared goals.
  • Encourages teamwork, trust, and collaboration among peers and supervisors.
  • Demonstrates confidence in customer interactions.
  • Takes initiative and holds oneself accountable for results.
  • Welcomes constructive feedback and adjusts behavior accordingly.
  • Acts as a brand ambassador consistently.
  • Exhibits adaptability and flexibility in a dynamic environment.
  • Maintains professionalism and composure at all times.
  • Develops short and long-term strategies to meet personal performance objectives.
  • Utilizes company resources to stay informed.
  • Addresses customer issues effectively, involving management when necessary.
  • Promotes a collaborative selling environment.

Operational Responsibilities

  • Completes daily operational tasks, including maintaining store standards and visual merchandising.
  • Adheres to all retail policies and procedures, including loss prevention protocols.
  • Utilizes company tools and technology to enhance customer relationships and drive sales.
  • Replenishes inventory on the sales floor as required.
  • Processes shipments as necessary.

Qualifications

Experience: 1-3 years of experience in luxury retail preferred, with a strong understanding of fashion trends and market competition.

Education: High school diploma or equivalent; college degree preferred.

Technical Skills: Proficient in cash register systems and basic computer skills, including the use of mobile devices and the internet.

Physical Requirements: Ability to communicate effectively and navigate the sales floor and stockroom. Must be able to lift and carry up to 50 pounds as needed.

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities.

Tapestry is an equal opportunity employer, committed to hiring and developing the best talent. All employment decisions are made based on qualifications without regard to any legally protected status.

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