Customer Service Specialist

11 hours ago


Augusta, Maine, United States Graphic Packaging International Full time
Job Summary

The Customer Service Specialist is a key member of the Graphic Packaging International team, responsible for ensuring timely shipments to and from the Augusta Mill Operation. This role requires strong communication and problem-solving skills, with a focus on delivering exceptional customer service.

Key Responsibilities
  • Coordinate with customer service, scheduling, carriers, and manufacturing teams to ensure efficient logistics and timely shipments.
  • Provide support for facility liaisons responsible for paper machine and rewinder run schedules, on-site and overflow warehouse inventories, and logistics associated with inbound and outbound shipments.
  • Work closely with facility and corporate teams to optimize machine performance, meet or exceed customer needs, and manage inventory levels to ensure safe and efficient operation.
  • Expedite the flow of information regarding specifications, orders, and customer requirements to manufacturing.
  • Maintain the integrity of the Paper Machine backlog system and transportation to support on-time delivery.
  • Notify customer service of order status and provide support in managing customer product delivery needs.
  • Ensure carriers are informed of ready loads and proactively manage pickup and delivery dates to avoid delays.
  • Coordinate and oversee carriers to achieve on-time pick-up.
  • Review support orders for completeness and accuracy.
  • Track finished goods inventory where appropriate and coordinate inbound/outbound shuttles to the offsite warehouse.
  • Perform other duties as assigned by supervisor/manager.
Requirements
  • Minimum of 2-4 years of related transportation or customer service experience in the manufacturing industry.
  • Understanding of manufacturing capabilities, scheduling requirements, product knowledge, and truck utilization to respond to customer needs.
  • Demonstrated track record of success working in a team environment focused on safety, results, and problem-solving.
  • Strong mathematical and communication skills required.
  • Excellent oral and written communication skills.
  • Proficiency in standard computer applications (i.e., Microsoft Word, Excel, Access) with demonstrated expertise in spreadsheet manipulation and interpretation.
Preferred Qualifications
  • BA or BS in Business Management, Supply Chain Management, Finance, or related field of study.
Work Environment

The Customer Service Specialist will work in a fast-paced manufacturing environment, with occasional overnight travel required. The general schedule is day shift, Monday-Friday, with occasional early mornings, nights, and/or weekends/holidays.



  • Augusta, Maine, United States Kennebec Pharmacy HomeCare Full time

    Job SummaryKennebec Pharmacy & Home Care is seeking a highly organized and detail-oriented Correspondence Specialist to join our team. As a key member of our Revenue Cycle Team, you will be responsible for processing incoming correspondence, responding to customer inquiries, and providing exceptional customer service.Key ResponsibilitiesProcess daily mail,...


  • Augusta, Maine, United States Rollins Full time

    Customer Service SpecialistAt Rollins, we're dedicated to helping protect the world where we live, work, and play. As a Customer Service Specialist, you'll be part of a team that's committed to delivering exceptional service to our customers.We're looking for a highly organized and efficient individual who can handle high work volumes in a fast-paced...


  • Augusta, Maine, United States MaineGeneral Health Full time

    Job Overview We are seeking a dedicated and compassionate individual to join our team as a Healthcare Customer Service Specialist. This role is essential in providing exceptional service to our patients and ensuring their experience is positive and supportive. Key Responsibilities: Welcome patients and visitors with a friendly and approachable...


  • Augusta, Maine, United States MaineGeneral Health Full time

    Job Overview As a vital member of our healthcare team, the Healthcare Customer Service Specialist plays a crucial role in ensuring that patients receive exceptional service and support throughout their healthcare journey. Key Responsibilities: Welcome patients and visitors with a friendly and professional attitude. Manage incoming calls, providing...


  • Augusta, Maine, United States MaineGeneral Health Full time

    Job Overview As a vital member of our healthcare team, the Healthcare Customer Service Specialist plays a crucial role in ensuring a positive experience for our patients and visitors. This position involves a variety of responsibilities aimed at supporting the clinical staff and enhancing patient satisfaction. Key Responsibilities: Welcome patients...


  • Augusta, Maine, United States Graphic Packaging International Full time

    Customer Service Specialist OVERVIEW: The Customer Service Specialist plays a crucial role in facilitating communication between customer service, scheduling, carriers, and manufacturing teams to guarantee timely shipments associated with the Augusta Mill Operation. This position also supports facility liaisons responsible for managing paper machine and...


  • Augusta, Maine, United States MaineGeneral Health Full time

    Job Overview We are seeking a dedicated Healthcare Customer Service Specialist to join our team at MaineGeneral Health. This role is pivotal in ensuring that our patients receive exceptional service and support throughout their healthcare journey. Key Responsibilities: Welcome patients and visitors with a friendly and professional attitude. Manage...


  • Augusta, Maine, United States MaineGeneral Health Full time

    Job Overview As a vital member of our healthcare team, the Healthcare Customer Service Specialist plays a crucial role in ensuring a positive experience for our patients and visitors. This position requires a blend of interpersonal skills and administrative capabilities to support our clinical operations effectively. Key Responsibilities: Welcome...


  • Augusta, Maine, United States Cutting Edge Training LLC Full time

    Job Title: Customer Support Specialist - Part TimeCompany Overview: Cutting Edge Training LLC is a prominent provider of innovative training solutions, specializing in enhancing skills and knowledge across various industries.Position Overview: The Customer Support Specialist plays a vital role in delivering exceptional service to our clients. This part-time...


  • Augusta, Maine, United States Cutting Edge Training LLC Full time

    Job Title: Customer Support Specialist - Part TimeCompany Overview: Cutting Edge Training LLC is a prominent provider of innovative training solutions and educational resources. We are dedicated to enhancing customer experiences through our diverse offerings.Position Overview: As a Customer Support Specialist, you will play a crucial role in delivering...


  • Augusta, Maine, United States Cutting Edge Training LLC Full time

    Job Title: Customer Support Specialist - Part TimeCompany Overview: Cutting Edge Training LLC is a prominent provider of innovative training solutions, dedicated to enhancing skills and knowledge across various industries.Position Overview: As a Customer Support Specialist, you will play a vital role in delivering exceptional service to our clients. Your...


  • Augusta, Maine, United States Crossagency Full time

    **Job Summary**We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Crossagency. As a key member of our Customer Service Unit, you will play a critical role in ensuring the smooth processing of renewals and providing exceptional customer service to our clients.**Key Responsibilities**• Process enrollments...


  • Augusta, Maine, United States Jim Hudson Automotive Group Full time

    Job Summary:We are seeking a highly motivated and results-driven Sales Associate to join our team at Jim Hudson Automotive Group. As a Sales Associate, you will be responsible for providing exceptional customer service and selling vehicles to meet and exceed sales targets.Key Responsibilities:Meet and exceed sales targets by building strong relationships...


  • Augusta, Maine, United States Best Buy Co. , Inc. Full time

    Position Overview:As a Customer Engagement Specialist for Verizon offerings at Best Buy, you will utilize your interpersonal skills to connect with customers, facilitating sales and contributing to overall business growth.Key Responsibilities:- Engage with customers to understand their needs and provide tailored solutions.- Drive sales performance by...


  • Augusta, Maine, United States Cutting Edge Training LLC Full time

    Job Description - Customer Support Specialist - Part TimeCutting Edge Training LLC is dedicated to providing innovative training solutions and exceptional customer service. We pride ourselves on our commitment to quality and customer satisfaction.Responsibilities: - Deliver high-quality support to customers regarding inquiries on service status, account...


  • Augusta, Maine, United States UScellular Full time

    About This PositionEngage with your community and assist them in staying connected.Who understands your locality and its residents better than you? At UScellular, we prioritize transparency and integrity. We are genuine individuals from authentic backgrounds, striving to bring wireless connectivity closer every day through a cutting-edge nationwide network...


  • Augusta, Maine, United States AUGUSTA ENT PC Full time

    Job Type: Full-time Position Overview:Opportunity: This is a full-time, entry-level position with a reputable healthcare organization. About Us: For over four decades, Augusta Aiken ENT & Allergy has been dedicated to delivering a comprehensive range of specialized medical services for individuals of all ages. With multiple locations and a skilled team of...


  • Augusta, Maine, United States AUGUSTA ENT PC Full time

    Job Type: Full-time Position Overview:This is a full-time, entry-level position within a dynamic healthcare organization. About Us: For over four decades, Augusta Aiken ENT & Allergy has been dedicated to delivering comprehensive specialty care to individuals of all ages. With multiple locations and a skilled team of physicians, we are committed to enhancing...


  • Augusta, Maine, United States AUGUSTA ENT PC Full time

    Job Type: Full-time Position Overview: Opportunity: This is a full-time, entry-level position within a reputable healthcare organization serving the community. About Us: For over four decades, Augusta Aiken ENT & Allergy has been dedicated to delivering comprehensive specialty care for individuals of all ages. With multiple locations and a skilled team of...


  • Augusta, Maine, United States Cutting Edge Training LLC Full time

    Position Overview - Customer Support SpecialistCompany OverviewOur organization is a prominent global provider of recreational and utility vehicles, including golf carts, all-terrain vehicles, and specialized turf-care machinery. We operate under various well-known brands, delivering our products to diverse settings such as golf courses, industrial sites,...