Technical Support Specialist
2 weeks ago
IT Specialist
Contract Duration: 24 months
Work Location: Remote
Essential Qualifications:
- Minimum of 36 months of experience in managing support inquiries at a level 2 help desk.
- At least 36 months of experience in troubleshooting and resolving hardware and software challenges, particularly with Windows 7 or OS.
- A minimum of 36 months of experience with VMware vSphere for virtual desktop support, including linked clones.
- 36 months of experience required in using Lan Sweeper, Remote Desktop, and Active Directory.
- 36 months of experience in utilizing ITSM service desk platforms.
- 36 months of experience in configuring and installing Windows-based hardware, peripherals, network printers, and thin clients.
- 36 months of experience with Clonezilla for image creation and application.
- 36 months of experience in providing support for Lotus Notes.
- 12 months of experience in the installation and support of Office 2016 within an enterprise setting.
- 12 months of experience in troubleshooting Windows 10 operating systems and applications.
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