Technical Support Specialist
2 weeks ago
Position Overview:
We invite you to explore the opportunity for a Technical Support Specialist role. Below, you will find a comprehensive outline of the responsibilities and qualifications required for this position.
Industry:
Banking and Finance
Role Title:
Technical Support Specialist
Location:
Remote
Contract Duration:
03 months with potential for extension or full-time employment
Work Schedule:
Monday to Friday during standard business hours
Compensation:
$25 - $29 per hour
Required Qualifications:
- Minimum of 2 years of experience in a technical support role within a computer support environment.
- An associate's degree in computer science, business, or equivalent work experience.
- Ability to thrive in a customer-focused, collaborative team setting.
- Strong interpersonal, verbal, and written communication skills for engaging with both technical and non-technical personnel.
- Proven problem-solving skills with a focus on root cause analysis.
- Solid understanding of computer theory and support methodologies.
- Experience providing informed support on various complex projects and initiatives, adhering to scope, budget, and timelines.
- Proficient in tracking corporate IT assets throughout their lifecycle.
- Capable of managing desktop systems and applications.
- Experience in installing, supporting, and maintaining desktop applications.
- Familiarity with provisioning applications using MS System Center Configuration Manager (SCCM).
- Competence in supporting desktop and mobile operating systems.
- Ability to open and manage tickets for work performed for business partners.
Preferred Qualifications:
- Experience in configuring network connectivity, including mobile devices.
- Knowledge of information security principles and best practices.
- Exceptional customer service skills, with a keen attention to detail and organizational abilities.
Key Responsibilities:
- Provide support for computer platforms across corporate, campus, and data center environments.
- Deliver second-tier support for computer systems within the corporate framework.
- Maintain a high level of customer service for internal clients.
- Communicate effectively with end users to resolve issues.
- Set up, maintain, and troubleshoot MS Windows and MAC OS systems.
- Ensure timely completion of assigned tickets within service level agreements (SLAs).
- Document, track, and monitor issues to facilitate prompt resolutions.
- Utilize industry-standard practices and procedures in daily operations.
- Follow established guidelines to perform job functions and contribute to the knowledge base based on experience and technological advancements.
- Exhibit attention to detail and thoroughness, ensuring tasks are completed to satisfaction.
- Communicate with clarity and professionalism, employing strong listening skills.
- Collaborate closely with team members and produce clear documentation.
- Maintain focus while managing multiple tasks simultaneously.
- Adapt quickly to new procedures and requirements, demonstrating a willingness to learn.
- Identify, document, and recommend improvements to third-tier support based on incident data and frequency.
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