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Technical Support Specialist

2 months ago

Albany, New York, United States Integrated Staffing Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Integrated Staffing. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Quality Assurance: Develop and execute comprehensive test plans to ensure the quality and reliability of our systems.
  • Technical Support: Provide timely and effective technical support to our clients, resolving issues and answering questions in a professional and courteous manner.
  • Collaboration: Work closely with our IT team and business units to execute and validate test cases, ensuring seamless integration and delivery of our services.
  • Metrics and Analysis: Track and analyze quality assurance metrics to identify areas for improvement and optimize our processes.
  • Regression Testing: Plan and execute regression testing to ensure the stability and compatibility of our systems.
Requirements
  • Technical Expertise: Proven experience in software development, quality assurance, and technical support.
  • Methodologies and Tools: Strong knowledge of software QA methodologies, tools, and processes, including automated testing tools.
  • Communication Skills: Excellent interpersonal and communication skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Education and Experience: Bachelor's degree in Computer Science or a related field, with a minimum of 2 years of experience in a similar role.
What We Offer
  • Competitive Compensation: A competitive hourly rate of $22.00.
  • Flexible Scheduling: Monday to Friday, 8:00AM-5:00PM.
  • Opportunities for Growth: A dynamic and supportive work environment with opportunities for professional growth and development.