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Technical Support Specialist

2 months ago

Albany, New York, United States ICONMA Full time
Position Overview

The role of the Field Service Technician at ICONMA is crucial in delivering exceptional support to our employees. This position is dedicated to addressing and resolving support inquiries while ensuring high levels of customer satisfaction and consistent service delivery.

Key Responsibilities
  • Asset Deployment: Responsible for the deployment of IT assets to employees, ensuring they have the necessary tools to perform their duties effectively.
  • Technical Support: Provide deskside assistance for computer hardware and software issues, addressing concerns promptly and efficiently.
  • Collaboration: Work closely with various departments within the organization to understand and meet their technical needs.
  • System Management: Engage in imaging, configuration, installation, and troubleshooting of personal computers and associated software.
  • Skill Requirements: This role demands a blend of technical expertise, analytical skills, and strong communication abilities to facilitate effective problem-solving.
Qualifications

Successful candidates will demonstrate a commitment to excellence in service delivery and possess the ability to work collaboratively in a dynamic environment.