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Field Technical Support Specialist

2 months ago

Albany, New York, United States Experienced Recruiting Partners Full time
Job Overview

Position Type: Contract Role

Travel Requirements: Frequent travel across the state, approximately three days per week.

  • Overnight travel may be necessary.
  • Remote work options available when not traveling.

Role Summary:

The role involves delivering technical consulting and operational assistance to various counties throughout the state.

  • The field support consultant will focus on tasks related to cabling identification, installation, relocation, and removal of PCs, servers, VoIP phones, wireless access points (WAPs), and other data/network communication equipment.
  • Remote work is permitted when not engaged in travel.
  • Occasional office visits may be required.

Key Responsibilities:

  • Conduct site survey documentation, including site survey workbooks.
  • Capture site environment details through photography.
  • Provide rack and data closet information using standardized documentation.
  • With client collaboration, assess the existing environment and perform a needs analysis to ensure the site is equipped to meet operational requirements.
  • Assist with the installation, relocation, and removal of network equipment, including workstations, servers, VoIP phones, and WAPs.
  • Support the identification and installation/deinstallation of networking and data communication equipment.
  • Offer field support for rack and stack activities and network connectivity identification.
  • Assist with site survey preparations, cable connectivity, and troubleshooting.
  • Provide network assistance, inventory management, and asset control oversight.

Qualifications:

  • A minimum of 4 years of professional experience in a related field.
  • At least 4 years of experience in installing and troubleshooting PCs, printers, servers, data communications equipment, data cable installation/troubleshooting, and VoIP telephony.
  • A high school diploma or GED is preferred, particularly with a background in math, sciences, engineering, or technical fields, though not mandatory.