Customer Support Specialist

2 weeks ago


Jamaica, New York, United States Envoy Air Full time

Position Overview:

Become a part of Envoy Air, a subsidiary of American Airlines Group, and elevate your career in the aviation industry. We are a dynamic, secure, and rapidly expanding organization dedicated to delivering exceptional customer support.

Immediate openings available, no prior experience necessary.

Compensation: $19/hour.

Benefits of Joining Us:

  • Enjoy complimentary travel opportunities for you and your loved ones on flights throughout the American Airlines network.
  • Access to a comprehensive benefits package, including health, dental, prescription, and vision coverage to maintain your well-being.
  • Participate in our 401(k) program from your first day, with a company match after one year to help you save for your future.
  • Receive paid training and development programs designed to advance your career in this entry-level role.
  • Both full-time and part-time positions are available.
  • Enjoy flexibility with shift trading options and overtime opportunities for those who excel.
  • Take advantage of significant discounts on hotels, car rentals, cruises, and more, becoming a travel planning expert.

Your Responsibilities:

  • As a Customer Support Specialist, you will find fulfillment in assisting passengers, ensuring a positive start to their journey. Greet travelers with a warm smile and facilitate a smooth check-in and ticketing process.
  • This role is ideal for those who enjoy technology and learning new systems. You will utilize our reservation and ticketing software to manage itineraries and issue boarding passes while providing courteous and efficient service.
  • Deliver friendly and effective assistance, ensuring the safe transport of crew and luggage between the terminal and aircraft.
  • Operate vehicles under various weather and visibility conditions, navigating congested areas with aircraft and other vehicles.
  • Stay active by lifting customer luggage and ensuring it is loaded onto the conveyor belt.
  • This position offers varied shifts, including irregular hours, weekends, and holidays, allowing for a rewarding long-term career as your schedule improves over time.

Qualifications:

  • Ability to lift, bend, and carry bags weighing up to 75 pounds.
  • Must be at least 18 years old.
  • High school diploma, GED, or equivalent required.
  • Must pass a pre-employment drug screening and background check.
  • Authorized to work in the U.S. without sponsorship.
  • Must possess a valid, unexpired state driver's license; some restrictions may apply.

For more information about Envoy Air, please explore our resources.

Envoy Air is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.

Envoy Air Inc. provides regional flight services and ground handling for American Airlines Group flights.

#EnvoyHubL



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