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Customer Support Specialist

2 months ago

Jamaica, New York, United States Envoy Air Full time

Position Overview:

Become a part of Envoy Air, a subsidiary of American Airlines Group, and elevate your career in the dynamic environment of airport operations. Our team is dedicated to delivering exceptional customer experiences, and we are excited to welcome new members who share our commitment to service excellence.

Immediate Openings Available - No Prior Experience Necessary

Compensation: $19/hour

Benefits of Joining Us:

  • Enjoy complimentary travel opportunities for you and your loved ones on American Airlines flights.
  • Access to a comprehensive benefits package, including health, dental, vision, and prescription coverage.
  • Participate in our 401(k) plan from day one, with company matching after one year of service.
  • Receive paid training and development programs to enhance your skills and advance your career.
  • Flexible work options with both full-time and part-time positions available.
  • Ability to trade shifts and take advantage of overtime opportunities.
  • Exclusive discounts on hotels, car rentals, cruises, and more.

Your Responsibilities:

  • Provide exceptional customer service by assisting passengers with check-in and ticketing processes, ensuring a positive travel experience.
  • Utilize reservation and ticketing software to manage itineraries and issue boarding passes while maintaining a friendly demeanor.
  • Ensure the safe transport of crew and luggage between the terminal and aircraft.
  • Operate vehicles in various weather conditions and navigate congested airport areas.
  • Engage in physical activities, including lifting passenger luggage, contributing to your fitness while on the job.
  • Adapt to a dynamic work schedule that may include irregular hours, weekends, and holidays, with opportunities for long-term career growth.

Qualifications:

  • Ability to lift, bend, and carry bags weighing up to 75 pounds.
  • Must be at least 18 years of age.
  • High school diploma, GED, or equivalent required.
  • Must pass a pre-employment drug screening and background check.
  • Authorized to work in the U.S. without sponsorship.
  • Possession of a valid state driver's license; some restrictions may apply.

Explore more about Envoy Air and our commitment to service excellence.

Envoy Air is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.