Client Support Specialist

2 weeks ago


Jamaica, New York, United States Westhab Inc. Full time
Job Overview

POSITION TITLE: PEER SPECIALIST

CLASSIFICATION: NON-EXEMPT

DEPARTMENT: SERVICES

SUPERVISOR: DIRECTOR OF SOCIAL SERVICES

SALARY RANGE: $35,000.00 to $40,000.00 (annual)

POSITION SUMMARY:

The Peer Specialist plays a vital role in addressing the fundamental social service needs of clients. This position involves collaboration with the social services team to ensure that clients at a large men's shelter receive the necessary support and services. Proof of COVID-19 vaccinations is a requirement for this role.

KEY RESPONSIBILITIES:

  • Conduct daily assessments of client areas to ensure safety and compliance.
  • Respond appropriately to various incidents and emergencies.
  • Perform routine inspections to uphold shelter regulations.
  • Monitor communal areas to ensure clients follow established schedules.
  • Support the security team in maintaining a safe environment.
  • Assist clients with essential daily living skills, including hygiene and laundry.
  • Manage phone communications as needed.
  • Facilitate all operational aspects of the shelter.
  • Assist with maintenance tasks as required.
  • Help clients secure their belongings in designated lockers.
  • Track and manage locker keys.
  • Organize and maintain the client storage area.
  • Relocate furniture and items as necessary.
  • Conduct intake processes for new clients and provide orientation on shelter programs and regulations.
  • Review daily logs to ensure timely completion of client intakes.
  • Maintain accurate documentation in client records, both written and electronic.
  • Collect necessary identification and documents during client intake.
  • Input new client data into tracking systems.
  • Provide coverage for client reception areas.
  • Engage in regular supervision, team meetings, and training sessions.
  • Carry out additional duties as assigned by management.
  • Participate in all required agency meetings and training events.

QUALIFICATIONS:

High School Diploma or GED required.

Minimum of one year of experience working with homeless or special needs populations.

Strong communication skills are essential.

Ability to work effectively with at-risk and homeless individuals.

ABOUT WESTHAB:

Westhab is a leading community development organization dedicated to providing housing and supportive services to vulnerable populations. Our team is composed of dedicated professionals committed to our mission of Building Communities. Changing Lives. We maintain high expectations for our staff, as we believe that those we serve deserve our utmost effort and dedication.

COMMITMENT TO SAFETY:

Westhab adheres to all applicable safety regulations and standards to ensure a safe working environment for all employees.



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